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bsnebold
Known Participant
May 29, 2012
Answered

Acrobat Pro 10.1.3 crashes about every other time I launch it

  • May 29, 2012
  • 13 replies
  • 38910 views

When I launch Acrobat Pro 10.1.3 it crashes about half the time, and then I have to relaunch it. Has anyone else had this problem? Any solutions?

This topic has been closed for replies.
Correct answer GlennJ

I managed to fix this. I uninstalled Acrobat and then ran the Acrobat cleaner tool. Rebooted and then reinstalled. Seems to be fine now.

http://labs.adobe.com/downloads/acrobatcleaner.html

13 replies

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R
RWG0652
Participant
June 1, 2012

I have also had similar problems on both my Macs since upgrading from 10.1.2 to 10.1.3.  I had ZERO problems with 10.1.2.  

Symptoms:

- Acrobat crashes >50% when opening (by double-click) a pdf for the first time (especially if the pdf hasn't been opened in a long while)

- Acrobat crashes less when reopening (by double-click) pdf's that are frequently opened and closed.

- When starting the Acrobat application directly (not by double-click of pdf) it seldom crashes.

- After crashing, an Apple crash report dialog box opens.  I have attached some of the crash report below.

- Symptoms occur on both computers

- I do NOT have any other Adobe software applications such as CS6,etc. (I do have Adobe Flash installed)

Version: 

Adobe Acrobat Pro Version 10.1.3

Macs:

iMac 2007 (iMac7,1);  24";  2.8 MHz core 2 duo extreme

Mac OS 10.6.8

- All Apple software is up to date (as of June 1, 2012)

MacBook Air 2012; 13"; Intel i5

Mac OS X - Tiger

Crash report:

Process:         AdobeAcrobat [731]

Path:            /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat

Identifier:      com.adobe.Acrobat.Pro

Version:         10.1.3 (10.1.3)

Code Type:       X86 (Native)

Parent Process:  launchd [96]

 

Date/Time:       2012-06-01 12:13:41.379 +0300

OS Version:      Mac OS X 10.6.8 (10K549)

Report Version:  6

 

Interval Since Last Report:          258898 sec

Crashes Since Last Report:           5

Per-App Interval Since Last Report:  110153 sec

Per-App Crashes Since Last Report:   5

Anonymous UUID:                      7D78E080-D2CA-45BB-8E2C-66F381960269

 

Exception Type:  EXC_BAD_ACCESS (SIGBUS)

Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000

Crashed Thread:  0  Dispatch queue: com.apple.main-thread

V
vamalik
Participating Frequently
June 5, 2012

Hi All,

Anyone in this post, who is experiencing a crash, kindly list out the exact steps of operations you do with Acrobat before it crashes.

Also mention what other Adobe Creative Suite apps are installed on your machine and how were they installed.

And finally, whenever you experience the crash, kindly share via some file sharing server the crash log text that appears alongwith other related log files, namely

~/Users/<username>/Library/Logs/PDApp.log

/tmp/amt3.log

/tmp/oobelib.log

D
dant67916132
Participant
June 15, 2012

X Pro shuts down by itself upon launching. Seemed like a common problem for Mac and PC but ignified resolutions. Any updates?

I am not able to uninstall Acrobat X Pro from uninstaller : Invalid Application it claims.

Installed CS6 (Design & Web Premium) on Mac OS X V10.6.8. Have CS2 on the same computer too but without any acrobat softwares.

Many feedbacks fr PC users but not on Mac.

I
INDUSTRY11
Participating Frequently
May 31, 2012

Hi.

This is also happening to us. All software is latest version. Just started less than two weeks ago. Intalled all CS6 apps from Creative Cloud. No plugins for Acrobat.

Loads then crashes closed.

R.

dave_m_k
dave_m_k
Legend
May 31, 2012

Hi R.,

Is Acrobat crashing for you each time you launch the application?  What OS are you running?

-David

I
INDUSTRY11
Participating Frequently
May 31, 2012

10.7.4 OSX

dave_m_k
dave_m_k
Legend
May 30, 2012

Couple of questios for you:

  • What OS are you running?
  • Did this recently start?
  • If so, what on your system have you changed?

-David

B
bsneboldAuthor
Known Participant
May 30, 2012

This has been happening ever since I upgraded to CS6. I'm running Mac OSX 10.7.4

dave_m_k
dave_m_k
Legend
May 30, 2012

Was Acrobat X installed as part of CS6 or was it installed prior to you upgrading?  As the issue is intermittent, have you seen any sort of pattern to it crashing?  Do you have any 3rd party plugins installed?  If you launch Acrobat without plugins (hold down the Shift key on launch), does it crash?

-David

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