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zaher14111982
zaher14111982
Participant
July 22, 2019
Question

Acrobat Pro 2017 Not Responding When Open From Inside Outlook 2016

  • July 22, 2019
  • 1 reply
  • 1585 views

Recently happening that when i open a pdf file more then one page Mostly from inside the outlook 2016 (incoming emails), Acrobat is Not Responding and i have to go to the task manager to close the app!

alternatively; i have to copy the file on the desktop and pdf will work perfectly!!

i am running acrobat pro 2017 classic 2017.011.30143

windows 10 pro

please advise..

Zaher

This topic has been closed for replies.

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
July 22, 2019

Hi Zaher,

Apologies for the inconvenience caused, as you are experiencing difficulty while opening the PDF files from Outlook using Adobe Acrobat Pro DC version 2017.011.30143, we need some more information for a better understanding.

  • Is this the behaviour with a particular file or with any file that you try to open?
  • Are you on a home network or on a work domain?

In the meantime, you may try the following troubleshooting steps:

  • Please try to update the application to the latest version to get access to the latest features and functionality. Go to Help>Check for updates. To know the latest version available you may please follow the link-DC Release Notes — Release Notes for Acrobat DC Products
  • You may also try to repair the installation. Go to Help>Repair Installation.
  • For the testing purpose, you may try to switch off the protected mode. Go to Edit>Preferences>Enhanced Security>Uncheck the enhanced security and turn off the protected mode. Reboot the system and check.
    Note: Turn On the securities after the testing.

I hope this will help, do let us know the results.

Regards,

Amal

zaher14111982
zaher14111982Author
Participant
August 4, 2019

kind followup!

zaher14111982
zaher14111982Author
Participant
August 8, 2019

Hi zaher,

Apologies for the delay in response. As you have tried the above troubleshooting steps and the problem still persists, please try to change the Outlook account settings as follows:

  • Open Outlook. Go to File> Account settings
  • The account settings dialogue box is displayed, on the Email tab, click Change.

  • The change account dialogue box is displayed. Deselect the used cached exchange mode checkbox.

  • Click next and then click finish. If you see a prompt to quit and restart, Click ok.
  • Close the account settings dialogue box, quit and restart the Outlook.

Also, please try to update the Outlook to the latest version.

For more information please refer to the help article - https://support.microsoft.com/en-in/help/2652320/outlook-not-responding-error-or-outlook-freezes-when-you-open-a-file-o

Let us know if that works for you

Regards,

Amal


Dear Amal, thank you for the reply.

please note i cannot find the option mentioned in my outlook, see the below screen shot

i have already tried most of the solutions in the article you proposed and nothing work to resolve the problem! i believe the article solving the freezing issue for outlook and not adobe! (note: my outlook is not freezing! the problem is when i open PDF file attached in outlook incoming/outgoing acrobat freezes and i have to end the task from task manager, if i copy the same file to my desktop then it will work perfectly...)

please advise..

outlook screen shot:

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