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Dryw157F
Participant
January 6, 2021
Question

Acrobat Pro 2020 single licensed user gets 'trial expired' unless 'run as administrator' chosen

  • January 6, 2021
  • 1 reply
  • 1840 views

I have two Windows 10 users that I've installed Acrobat Pro 2020 on the desktop.  First user a few months back - no problems at all.  Purchased an additional license for second user; this installation only recognizes the license if  the software is run with administrative-level access (our users do not have); if user runs as standard user, she gets a 'trial expired' message in the software.  I have uninstalled/reinstalled, given the user full control over c:\programdata\Adobe, %user%\appdata\adobe, c:\program files (x86)\common files\adobe, etc.  I added the program & serial number to her Adobe profile online (which i did not do for the first user).  The second user's machine was upgraded from Windows 7 to Windows 10 Pro, first user was OEM Windows 10 Pro.  Any ideas? 

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1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
January 7, 2021

Hi there,

 

Hope you are doing well and sorry for the trouble. As described, the user is getting the trial  expired error and you have uninstalled/reinstalled, given the user full control over c:\programdata\Adobe, %user%\appdata\adobe, c:\program files (x86)\common files\adobe, etc. and the issue still persists.

 

Please check the connection with Adobe servers abd try to reset the host file as described in the help page https://helpx.adobe.com/in/x-productkb/policy-pricing/activation-network-issues.html , Operating system hosts files map host names to IP addresses. An incorrectly configured hosts file can affect your computer's ability to connect to Adobe's activation servers.

 

Hope this information will help

 

Regards

Amal

D
Dryw157FAuthor
Participant
January 7, 2021

Thanks, but it's not the hosts file.  Acrobat runs normally as long as we choose 'run as administrator' so it can find the servers without problem; if it's run as standard user, we get 'trial expired'.  I posted here because I exhausted all of the fixes i could find, including the hosts file (there are no entries in the hosts file). 

Amal.
Community Manager
Amal.Community Manager
Community Manager
January 12, 2021

Hi there,

 

We are sorry to hear that the issue still persists. It seems to be some permission issue. Please try to create a new test user profile with full admin rights in Windows or enable the root account in Mac and try using the application there and check.

 

Let us know how it goes

 

Regards

Amal

 

 

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