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montanarane1094
Participant
October 10, 2024
Question

Acrobat Pro (24.003.20180) slow load times after upgrading to Windows 11 24H2

  • October 10, 2024
  • 3 replies
  • 3759 views

I am running the current version of Acrobat Pro (24.003.20180) and it now takes 24 seconds to open a pdf file after upgrading Windows 11 from 23H2 (2023 update) to 24H2 (2024 update OS Version 10.0.26100.1742).  If I modify Acrobat Pro by turning off "Run in AppContainer" under Security (Enhanced) in Acrobat preferences files load in 1 second. 

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    3 replies

    L
    lello0D4D
    Participant
    October 18, 2024

    I have the same issue and I don't think Adobe is aware of it

      A
      Andrew31956183kamv
      Participant
      October 19, 2024
      The fix is to turn off Protected Mode in the settings

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        S_S
        Community Manager
        S_SCommunity Manager
        Community Manager
        November 13, 2024

        Hi @Andrew31956183kamv,

         

        Hope you are doing well. Thanks for reporting this.

         

        We are aware of the issue and working on a fix.

        While turning off AppContainer is a temporary fix, we are working closely with Microsoft to get to a permanent solution.

         

        We request your kind understanding and patience while the team releases the fix in the upcoming update.


        -Souvik

        A
        Andrew31956183kamv
        Participant
        October 18, 2024

        same here starting to see more PC's with this issue

          D
          david_7889
          Participant
          October 14, 2024

           Same goes for me.  After latest Windows Update,  It takes forever to open a PDF file.  Surely Adobe is aware of this?

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