Acrobat Pro (24.003.20180) slow load times after upgrading to Windows 11 24H2

Forum|Forum|1 year ago
October 10, 2024
3 replies
3759 views

I am running the current version of Acrobat Pro (24.003.20180) and it now takes 24 seconds to open a pdf file after upgrading Windows 11 from 23H2 (2023 update) to 24H2 (2024 update OS Version 10.0.26100.1742). If I modify Acrobat Pro by turning off "Run in AppContainer" under Security (Enhanced) in Acrobat preferences files load in 1 second.

This topic has been closed for replies.

L

lello0D4D

Participant

I have the same issue and I don't think Adobe is aware of it

A

Andrew31956183kamv

Participant

The fix is to turn off Protected Mode in the settings

Kind regards,
Andrew Washington
Information Technology Director
For and on behalf of Sargeant Partnership LLP now celebrating 36 years in practice
Sargeant Partnership LLP | Chartered Accountants + Statutory Auditors | 5 White Oak Square | London Road | SWANLEY | Kent | BR8 7AG
Tel: +44 (0)1322 614681 | Fax: +44 (0)1322 613290 | Web:
www.sargeantpartnership.com
Partners:
Gary Sargeant FCA
|
Elaine Pavis FCA
|
Joanne Brown FCCA
|
Joanne Spry FCCA
Registration: C008279135 | VAT: 474-7366-12
Login to our Client Portal IRIS OpenSpace by clicking HERE

Confidential and privileged information may be contained in the email: any unauthorised access, storing, disclosure, copying, distribution or other use is prohibited. If you are not the person indicated in this message or their authorised agent, please notify the sender by return email and kindly delete this message from your system. Unless this email is from a Partner of the firm the views and opinions expressed within it may not necessarily represent the opinions of the firm and therefore the Sargeant Partnership does not accept legal responsibility for the contents of this email, any attachment or any opinions expressed.

M

metallums18

Known Participant

Hi @majerovy,

Thanks for writing in!

Instead of completely disabling Protected Mode, you can try unchecking the Run in AppContainer checkbox.

-Souvik

Unchecking the Run in AppContainer checkbox worked for me. Thanks Souvik and others.

For others, that can be found directly under Edit/Preferences (ctl+K)/Security Enhanced/ and look to top right under Sandbox.

A

Andrew31956183kamv

Participant

same here starting to see more PC's with this issue