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Indiana_Homeland
New Participant
February 16, 2012
Answered

Acrobat Pro 8 and Reader X - Enable Extended Features for Form

  • February 16, 2012
  • 8 replies
  • 140099 views

Using Acrobat Pro 8.3.0, I "Enabled Usage Rights for Adobe Reader" for a fillable form created in LiveCycle Designer 8.0.  The following error message occurs when opening this form in Reader X:

"This document enabled extended features in Adobe Reader.  The document has been changed since it was created and use of extended features is no longer available.  Please contact the author for the original version of this document."

The form has not been changed and as mentioned, I am the author.  Any solutions to allow user in Reader X to fill-in form?  Do I need to upgrade to Acrobat Pro X?

This topic has been closed for replies.
Correct answer Indiana_Homeland

With assistance from our IT department, the following solution solves the problem!

Beginning with the original document, open in Acrobat Pro.  Save a copy which disables the usage rights for Reader.

Open the new file in Acrobat Pro.  Enable the usage rights for Reader under the Advanced menu.  Save file.

Next, open the new file in Reader X…and voila!  I was able to fill-in the form and subsequently save this information!

Why you have to disable and then enable again is a mystery to me.

8 replies

P
Pavithra24279214wxsq
Participating Frequently
January 19, 2023

Hi All, 

  For a normal PDF file, I experienced this issue in Adobe Reader and not Acrobat Pro. I performed the following steps: https://helpx.adobe.com/reader/kb/error-opening-acrobat-reader-extended-pdfs.html and it worked for me. Please try it and see if it helps you.

 

Thank you.

M
musicollector
New Participant
June 12, 2017

Very simple. Install Adobe DC Reader.

A
akgrimes
Participating Frequently
January 4, 2017

I am also having this issue. 

Removing data bindings from all fields seemed to work initially. However, after some other changes to the form were made, and I resaved as a Reader Extended file with a new name, the error has reappeared. I've checked the form, and there are no data bindings on any field.

The date/time thing is not an issue -- all PCs are on the same network.

I cannot demand that everyone upgrade to the latest version of Adobe Reader.

Even after extensive Googling, I have no idea how to save a copy that disables the usage rights for Reader as Indiana Homeland suggested.

It's an extremely complex form, so I do not want to create a new form as Lund UK suggested.

Any thoughts? This is an extremely frustrating situation.

T
Tiger-Heli
New Participant
February 18, 2017

I had a similar problem that drove me nuts and I found a solution and wanted to post it here.

I live in Georgia and our State Income Tax Form 500 is very poorly designed.  The menu buttons in Reader are hidden and you have to click a print button at the top of the form to print the form out.

I found that if I edited the form and closed it, I was prompted to save it, but then if I opened it, I got a message that extended features were disabled and I couldn't print or edit it further.

I was able to continue editing and save it in Foxit Reader, but then the print button wouldn't work in either Reader, Pro, or Foxit.

I did have one shot - i.e. I could enter ALL the data, then use the print button in the same session and then save it - but I wouldn't be able to save or even print it again.

What I found that works is saving the file in Reader first: I had to use CTRL-SHIFT-S as there is no file menu visible - I think using the original name works - and then closing the file and saying "don't save" when prompted, I was able to re-open and continue editing and printing the file in Reader.

Update - it isn't as simple as I thought.  The computer I was using had Pro as the default Adobe option.  There are workarounds for it though, but you need more than Adobe Reader.

If I open the file in Adobe Reader and save it as above using CTRL-SHIFT-S, and re-open it in Adobe Reader, I still get the extended features disabled message and can't edit the file, but I can print it using the blue button at the top and javascript, so it does work.

Now I also found that if I open the file in Foxit Reader (preferred) or Adobe Pro or Nuance Power PC - I can edit the file and save it as above and it will still print.  Nuance uses a different font than Adobe or Foxit, so I'm not crazy about using it.

One final note - I found out that only Acrobat Pro retains the form preferences - for example, if I input the data using Pro, all of the character fields are uppercase regardless of the CAPS key position, all of the numeric fields are 0-9 with no $ or commas.  I can edit and update the file using any of the other programs, but I can't be certain that it is in the format the state expects unless I use Pro.  (But I could print and pen-and-ink the form with anything I wanted, so I'm not sure it matters.)

C
chicka7684
New Participant
November 1, 2016

I have this same issue, only we no longer have Pro X, only Pro DC.... is there any way to still make the extended features save and work?

This seems to only be an issue with 1 out of our 100s of computers using this form...

G
George_Johnson
Inspiring
November 1, 2016

It the time and date set correctly on that one computer?

C
chicka7684
New Participant
November 2, 2016

Yes

sbaer1970
sbaer1970
New Participant
October 18, 2016

I was able to fix the "This document enabled extended features in Adobe Reader...." message in Acrobat Reader X by going to the latest update for version X. I updated from 10.0.0 to 10.1.16 and the problem resolved itself.

L
LundUK
New Participant
April 9, 2016

After hours of experimentation, I have come across a reliable fix for this problem.  The issue can be fixed using Adobe LiveCycle Designer.  Here is how to do it.

First open the problematic document in LiveCycle Designer.  Then create a new blank form in LiveCycle Designer.  Ensure that you set the correct 'Paper Type' in the Master Page tab of the Object palette to match that of the problematic file.  Next go to the XML view of both forms.  (You may need to enable this in the 'View' menu.)

Then copy absolutely all of the XML from the problematic form.  Go to the new blank form and delete all of the XML completely.  Then paste the copied XML into the new form.  Save the form.  This new form can now be reader enabled using Adobe Acrobat.  The error messages will be gone. 

This process can be repeated if further work is done on the form causing the error message to appear again in Adobe Acrobat Pro.

michaelu90566260
michaelu90566260
New Participant
February 1, 2016

This is what solved the problem for me:

1. From Acrobat Reader, select Edit > Preferences.

2. Select Security (Enhanced) on the left pane.

3. Uncheck the Enable Protected Mode at startup box.

4. Select Yes to the prompt about being sure about making this change.

5. Click OK.

A
Akash_Gupta1
New Participant
February 17, 2012

Hi,

     Can you please tell me the version of Reader installed on your machine. If you're not on the latest version of Adobe Reader i.e. 10.1.2. You can dowload the latest version from : http://get.adobe.com/reader/

     After updating Reader check if the issue still exists.

I
Indiana_HomelandAuthor
New Participant
February 17, 2012

The version of Reader I am using is 10.1.2, also known as Reader X.

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