Acrobat Pro 9 Runtime Error

[annaj32662383]

I'm having issues with 2 different installs of Adobe Acrobat 9. I get the following error about 2 seconds after launching the program:

One serial number is installed on a system running windows 7 and the other on Windows 10.

I've contacted support and they've directed me here.

thanks in advance!

[AnandSri · Accepted solution]

Hi Anna,

Sorry for the delay in response to your query.

As per the issue description, you are getting Microsoft Visual C++ Runtime error after launching Acrobat Pro 9.

For Windows 7, please follow the steps in the following link for troubleshooting: https://helpx.adobe.com/acrobat/kb/runtime-error-roaming-profile-workflows.html

Acrobat Pro 9 is not supported on Windows 10 OS.

You can try to repair the Microsoft Visual C++ files in Control Panel\All Control Panel Items\Programs and Features

Highlight the Microsoft Visual C++ files, Right Click > select Change and then Choose Repair.

You have to repair all the listed Microsoft Visual C++ files.

Once you have repaired the files, please reboot the machine and check.

Please keep us posted with the results.

Regards,

Anand Sri.

[Moving the thread into Acrobat General Troubleshooting]