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derek_8121
Participant
June 4, 2025
Question

Acrobat Pro Always Saves

  • June 4, 2025
  • 1 reply
  • 247 views

I'm using Acrobat Pro on a MacBook Pro.

I have a file that I frequently open, edit, print and then close without saving. However, when I made the switch from a PC to a MacBook I noticed immediately that there was an issue. When I click "Don't Save" it will save my changes anyway. This has forced me to undo all of my edits back to the original state and then close the document so that it doesn't overwrite my original.

 

I have contacted support multiple times but for some reason it NEVER behaves this way while they are watching. I went through everything with them yesterday, couldn't replicate the issue and then today its right back to being a problem. I'm beyond frustrated with this issue and I don't even know where to begin troubleshooting it. Has anyone else experienced this?

1 reply

T
Community Manager
Tariq AhmadCommunity Manager
Community Manager
June 4, 2025

Hi @derek_8121, 

 

Thank you for reaching out. 
Considering your issue description, one thing that comes to my mind is that you may need to check if the file is saved on the Cloud drive and is available in your recent list of items on Acrobat. When you are switching, you may be opening a Cloud file, and the cloud file will be auto-saving. 


You may look into this and let us know if that is helpful. 


~Tariq

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derek_8121Author
Participant
June 4, 2025

This is happening with locally saved files. And it is inconsistent. I just did it once, and it messed up. Did it again a few minutes later and it worked correctly. I'm confounded confused and frustrated.

T
Community Manager
Tariq AhmadCommunity Manager
Community Manager
June 5, 2025

Thanks for the update.

This seems to be a frustrating experience, sadly, @derek_8121. 

If this happens frequently, I highly suggest screen recording the workflow. When you share it with us, please share the file as well. I can't guarantee anything at this point, considering the inconsistent behavior, but we will look into this.  

 

Thank you for your patience and support. 


~Tariq

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