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Clint Is Professional
Participant
June 23, 2023
Answered

Acrobat Pro and Windows 11: Internal error notification

  • June 23, 2023
  • 1 reply
  • 907 views

Hi, today my pdf docs stopped opening and I keep getting the internal error pop-up. See attached image. The preview plane in windows explorer still displays the pdf just fine, but Acrobat is showing without any icons, menus, and doesn't display the document. I've uninstalled/reinstalled twice and restarted my computer. Can't think of anything I've changed or updated recently. Any help would be appreciated.

    This topic has been closed for replies.
    Correct answer Clint Is Professional

    Ok, so I just went ahead with a more aggressive option and acrobat is loading docs again. I only have acrobat on my computer for work so I felt safe doing what I did. I uninstalled acrobat and creative cloud, I deleted the adobe folders in programs and programs x64, I went to the users/me/appdata and deleted the adobe folders in local, locallow and roaming. I restared, downloaded and installed acrobat, restarted again and it's working. I don't suggest anyone else do this, but I was getting fed up and have to be able to edit pdfs for work. Anyways, it's working. Bye.

    1 reply

    C
    Clint Is ProfessionalAuthorCorrect answer
    Participant
    June 24, 2023

    Ok, so I just went ahead with a more aggressive option and acrobat is loading docs again. I only have acrobat on my computer for work so I felt safe doing what I did. I uninstalled acrobat and creative cloud, I deleted the adobe folders in programs and programs x64, I went to the users/me/appdata and deleted the adobe folders in local, locallow and roaming. I restared, downloaded and installed acrobat, restarted again and it's working. I don't suggest anyone else do this, but I was getting fed up and have to be able to edit pdfs for work. Anyways, it's working. Bye.

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    June 30, 2023

    Hi there,

     

    Thank you for taking out time and updating the discussion with your findings. 

    Have a couple of similar discussions with correct answers on it. You can try the troubleshooting steps suggested here https://community.adobe.com/t5/acrobat-discussions/quot-an-internal-error-occured-quot-when-clicking-on-a-pdf-and-windows-explorer-preview-pane-is/m-p/13196694 

     

    Thanks,

    Akanchha 

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