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noumenal
Participant
March 7, 2025
Question

Acrobat Pro Breaks MacOS Drag-and-Drop?

  • March 7, 2025
  • 1 reply
  • 280 views

Is anyone else finding that Acrobat Pro breaks MacOS drag-and-drop functionality for the Desktop and Finder, under certain circumstances? When I drag an Acrobat Pro tab out of a multi-tab instance to create a second Acrobat Pro window (with its associated document), whatever Acrobat Pro does under the covers causes drag-and-drop elsewhere in MacOS (on the Desktop and in Finder for sure) to stop working entirely. The fix is (as with so many of Acrobat Pro's quirks) shutting down and restarting Acrobat Pro. Something more than an annoyance given what we pay for Acrobat Pro.

1 reply

creative explorer
Community Expert
creative explorerCommunity Expert
Community Expert
March 8, 2025

@noumenal oddly, I don't have that problem. 

I even tried Window - Tiling but no error or crashes
I even tried Window - Splitting, no issues

I do have the latest Acrobat Pro. And I am on a MAC too. 

m
S_S
Community Manager
S_SCommunity Manager
Community Manager
March 10, 2025

Hi @noumenal,

 

Hope you are doing well. Sorry for the trouble.

 

I tried reproducing this on my end but couldn't. Working with other applications or files with drag-and-drop isn't something Acrobat can control, and this should be mostly with the Mac OS.

 

Would you mind sharing some more info for better understanding:

1. The MacOS version you are on;

2. A Screen recording that shows the entire event (beginning from you dragging out tabs from Acrobat, then the rest of the apps/files not dragging, and also the Activity Monitor's memory tab) to understand if this is actually Acrobat or something else interfering with the OS.

 

Also, please make sure you are on the latest version of the application (2024.00520428) for the best experience.

To do so, go to Help Menu-> Check for Updates.


Regards,
Souvik.

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