I can install and open Acrobat Pro DC as a domain administrator, but as soon as I log in as a user it closes immediately after opening. I've tried uninstalling with the cleanup tool and reinstalling, activating/deactivating it, repair install, making the user a temporary administrator, opening it under the local admin account, updated it, ran repair installation, installed all available windows updates/runtimes, Acrobat Pro DC refuses to stay open however under the user's profile.
I reccomend calling Tech support, they walked me through getting it to work again. What he did in this case is, I had an employee having issues with Adobe Acrobat DC Pro, He went through and cleared out the local user Creds in Credential Manager. But the big change he made was to Uninstall Acrobat DC and Creative Cloud, and then downloaded creative cloud cleaner and acrocleaner to remove all the old files etc... Then went and downloaded the 32 Bit version of Acrobat DC. According to him the 32 Bit version is the stable version. It also solved another issue in our financial software, where it would error out, with the 64bit version, but worked fine with the 32 bit version. He explained it was due to them updating 64bit version frequently.
I am from Adobe Acrobat team. We are extremely sorry for the inconvenience caused.
We would need some more details for the issue you are facing, to understand them better and work on the fix. It would be grateful if you could please help us with the following information.
Log files from your machine. To capture the logs, please download Adobe log collector tool from here and run it. It will generate a ".zxp" file on your machine. Please share the .zxp file or its number here with us.
If needed, would you be willing to join a call with Adobe to help us debug the issue on your machine?
I am from Adobe Acrobat team. We are extremely sorry for the inconvenience caused.
We would need some more details for the issue you are facing, to understand them better and work on the fix. It would be grateful if you could please help us with the following information.
Log files from your machine. To capture the logs, please download Adobe log collector tool from here and run it. It will generate a ".zxp" file on your machine. Please share the .zxp file with us here or share the zxp number
If needed, would you be willing to join a call with Adobe to help us debug the issue on your machine?
I have used Acrobat for years without issue. Starting yesterday, the program cannot stay open. If the program is started, even from the Start menu without a document, it opens for a few seconds, there's a wait cursor, then it closes. The Acrobat.exe file is dated April 13, 2021 and Explorer Details page gives the version as 21.1.20149.431161. Operating system is Windows 10 Pro. The system event log gives this:
I am from Adobe Acrobat team. We are extremely sorry for the inconvenience caused.
We would need some more details for the issue you are facing, to understand them better and work on the fix. It would be grateful if you could please help us with the following information.
Log files from your machine. To capture the logs, please download Adobe log collector tool from here and run it. It will generate a ".zxp" file on your machine. Please share the .zxp file with us. Click here to download
If needed, would you be willing to join a call with Adobe to help us debug the issue on your machine?
I have executed the log collector and attached the results (it is also uploaded). I would be happy to join a call concerning this (my number is below).
Charlie {Personal info removed by mod: Phone number}
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