I can install and open Acrobat Pro DC as a domain administrator, but as soon as I log in as a user it closes immediately after opening. I've tried uninstalling with the cleanup tool and reinstalling, activating/deactivating it, repair install, making the user a temporary administrator, opening it under the local admin account, updated it, ran repair installation, installed all available windows updates/runtimes, Acrobat Pro DC refuses to stay open however under the user's profile.
I reccomend calling Tech support, they walked me through getting it to work again. What he did in this case is, I had an employee having issues with Adobe Acrobat DC Pro, He went through and cleared out the local user Creds in Credential Manager. But the big change he made was to Uninstall Acrobat DC and Creative Cloud, and then downloaded creative cloud cleaner and acrocleaner to remove all the old files etc... Then went and downloaded the 32 Bit version of Acrobat DC. According to him the 32 Bit version is the stable version. It also solved another issue in our financial software, where it would error out, with the 64bit version, but worked fine with the 32 bit version. He explained it was due to them updating 64bit version frequently.
Do you have a subscription for Acrobat DC or a perpetual license? If a subscription, are you logged in to the account that owns this subscription? Does it work on other profiles?
Somebody posted something about deleting the C:\ProgramData\Adobe\SLStore folder to clear the version 11 license. I did this and reactivated my DC and it's not automatically closing anymore.
It's strange that someone took down that post which was on this thread.
This was what did it for me! None of the mucking about with registry keys, eula.exe, etc made a difference, but this immediately fixed the problem (Adobe Acrobat 10.0). Note for others: C:\ProgramData may be a hidden folder that does not appear normally in your C drive, just paste that address into the address bar of Explorer and hit go, it'll pop up.
I recently had the support assist me in resolving this, follow the steps below to resolve this. What I didn't know was the perpetual licenses from the previous version of Acrobat was preventing DC from activating, after we removed these folders it works properly.
if you wish to retain the older perpetual licensed software this will require you to reenter the serial or license key's.
C:\ProgramData\Adobe – Rename SLStore
C:\Program Files (x86)\Common Files\Adobe – Rename SLCache and Adobe PCD
Would you mind sharing the version of the Acrobat application and the OS you are using? To check the version go to Help > About Acrobat and make sure you have the most recent version 23.03.20244 installed. Go to Help > Check for updates and reboot the computer once.
In the Adobe Acrobat Diagnostics dialog box, select Advanced logs, and then select the following options: Acrobat process monitor: Gather currently running Acrobat processes using Procmon. Systems apps information: Gather installed Acrobat version information.
FINALLY...a "solution" that worked, thank you!!! I simply renamed folders SLStore, SLCache, and Adobe PCD vs removing/deleting. I was not able to rename or delete the OOBE folder, but this solution still resolved the application open/close issue.
Note/background info: I had a copy of Acrobat Pro XI installed (perpetual license) at time of installing Adobe Pro DC (v19) trial. I chose not to uninstall XI just in case I needed/wanted to revert back to that version. After successfully installing DC, I'm still able to open XI, thus it seems both versions can coexist.
I can't the files named SLStore, SLCache, Adobe PCD and OOBE when i followed C:\Program Files (x86)\Common Files\Adobe i only see the folders Acrobat. ARM, HelpCfg and reader. Is it different files/locations when company usage or private use?
This worked. I could launch Acrobat and then open files but when I simply double clicked a PDF in Windows Explorer to open it, Acrobat immediately closed again. Thank you.
I've had such a poor experience with Adobe products in the past, that I've been clinging to my old Acrobat Pro XI license for years, as not to reward them with any more of my hard earned money. I grudgingly upgraded today, and immediately ran into this issue. Your help has kept me on this platform, at least for the next 7 days of the trial.
If any Adobe representatives are monitoring this thread, would you please consider rectifying this problem in the software? The workaround was posted 2.5 years ago, and apparently it's still broken.
I've been using acrobat all day and in the middle of working, the documents started to close right after opening them. The only thing I would add is that I had to restart the computer for the fix to work. I guess that should have been common sense but it took me a few minutes to give that a try.
When you perform the steps I listed above it will reset the licensing, the reason the application closes in the first place is because its thinking the licensing is expired and does this to prevent usage.
One way to check is to open adobe distiller, it will flash a message about the license being expired or not present.
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