Participant

Question

Acrobat Pro Crashing Constantly on M1 Mac

Forum|Forum|4 years ago
April 6, 2021
21 replies
67597 views

Acobat Pro seems to crash constantly when attempting to edit larger PDF files. Full uninstall/reinstall is not helping. Running on a M1 Mac, Big Sur 11.5.1. Any ideas?

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Pradhyum

Participating Frequently

I request everyone who is encountering this issue to upvote the bug report I have created on Adobe UserVoice here:

https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac/suggestions/44232393--bug-acrobat-crashes-when-opening-interacting-wit

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Rohit_Anand

Adobe Employee

Hi,

Sorry for the inconvenience.

We are investigating the issue at our end and will revert back on this shortly.

Meanwhile, i would request you to please mention your email id while submitting application crash report. Once done please share the email id over a private message, we will reach out to you for further assistance.

Thank you for your patience

Regards,

Rohit

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Pradhyum

Participating Frequently

I have already shared crash reports on my first reply in this discussion thread.

Attached are more crash reports taken from today. I have sent you a private message with my email address.

Sample-Acrobat_Pro_DC.txt

Apple_Crash_Report.txt

Spindump_Acrobat.txt

kens16177859

Participant

Also crashing immediately on load. My workflow depends on being able to read PDFs. I was able to get Acrobat working for a couple days by deleting the preferences file, but now that everything is up to date (Catalina 10.15.7, Acrobat 21.0) the crashes are back.

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Pradhyum

Participating Frequently

I am encountering this issue as well. Acrobat plays a crucial role in my educational environment and it is constantly crashing at any supported files I throw at it.

Attached are my Adobe and Apple logs.

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Pradhyum

Participating Frequently

Unfortunately, the Adobe Logs window did not appear at the time of sending this post. I have attached the Apple log as well as the spindump (for another acrobat instance hang/crash)

Acrobat_Crash_Apple_Logs.txt

spindump.txt

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Pradhyum

Participating Frequently

Attached is a report generated using the Adobe Crash Utility.

adobe_log.txt

shauno5644362

Participant

Same. Acrobat renders the M1 mac useless. Takes 5 minutes just to close it. And the mac still is sluggish until reboot. Hope you guys get it fixed, its been a year.

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CLT-WWN

Participant

I am having the same problem. Tried all the suggestions and still crashing.

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defaultb24ilpdytqjt

Participant

I have this same EXACT behavior. I have been working with Adobe Acrobat on my M1 iMac for weeks without issue. Suddenly, out of nowhere, 2 weeks ago the program started freezing and crashing. These are not lare files. I tried uninstalling and reinstalling without any improvement. If I can access my document, it is extremely slow to scroll and takes significant time to complete simple tasks, such as signing a document.

This is on Big Sur 11.5.2; Acrobat Pro DC 2021.007.20091.

I haven't changed any settings or made any programatic changes. All I want to do is sign simple documents.

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Rohit_Anand

Adobe Employee

Hi

Sorry for the inconvenience.

Can you please follow steps mentioned in the link below and share the required logs

https://helpx.adobe.com/in/acrobat/kb/collect-logs-crash-freeze.html

Also, can you please try running Acrobat/Reader in native mode to see if the problem is resolved, see steps here https://helpx.adobe.com/in/acrobat/kb/apple-silicon-m1-processor-support.html

Thanks,

Rohit Anand

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defaultb24ilpdytqjt

Participant

Unfortunately I cannot change it to native mode because the program is so unstable it won't allow me to even get to the preferences.

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CEC5

Participant

I have the same problem, any PDF document opens automatically in Acrobat Pro (even when another program is set as the default), and within 2-3 seconds the time wheel appears and the program doesn't respond. Whether opening a file on local computer or from the cloud.

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alexsmedile

Participant

Yeah. it is not truly Apple Silicon native. Open Activity Monitor and see for yourself.

its15426586

Participant

any one found a solution or work around? we started to use the new M1 Macbook and purchased the adobe acrobat DC creative cloud app.

Once in a while, the Acrobat will be slow and freezing and doing the circle icon and stays in that. the user has to force stop the Acrobat.

We submitted a ticket with Adobe and they suggested to do cleaner procedure and reinstall from the creative cloud again but still the same and they closed the ticket without any resolution 😞

We tried most of the work around or recommendations but still the same 😞