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raymondh93818467
raymondh93818467
Inspiring
October 21, 2019
Question

Acrobat Pro DC 19.021.20048 stuck as soon as it is opened

  • October 21, 2019
  • 1 reply
  • 447 views

Since I upgraded acrobat Pro DC to version 19.021.20048, when I opened the software, it always stuck and couldn't be used at all. My computer system is macOS 10.14.6. I have tested two Mac (macOS 10.14.6) that also have this problem. What's the matter, please? How to solve it?

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    1 reply

    P
    Adobe Employee
    Priyanja
    Adobe Employee
    October 21, 2019

    Hi, 

     

    Thanks for reporting the issue. Could you please provide us the process dumps when Acrobat is stuck.
    You can refer the steps mentioned at https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html for getting the spin dumps on mac.

     

    Regards, 

    Priyanka 

    (Adobe Acrobat Desktop Team)

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