Acrobat Pro DC becomes unresponsive on launch

Dear,

exactly same issue, hangs for a couple of seconds after opening file,

stops hanging and profile picture becomes a blue pie cake,

but I have it with Adobe Acrobat Reader DC 2019.010.20098 (the free version).

Gr, D

Anand, thank you for your reply. I have isolated it down further. I followed the uninstall/cleanup instructions, rebooted, reinstalled. The 19.010.20069 build is what was available in the distribution so no update was needed. The same behavior is present after the re installation. This seems to be affecting all users on the machine except the default Administrator account. What happens is that after Reader is open approximately 15 seconds, the text "Convert and edit PDFs with Acrobat DC Pro; Start Free Trial" appears in the bottom right and then a few seconds later the program becomes unresponsive. It remains unresponsive for approximately 10 seconds and then resumes with no further issues. I can close and open as many files as I want and the issue does not reoccur as long as the user doesn't exit the program all together. If the program is exited, the cycle repeats.

Hi Justinj,

I am sorry for the trouble you had with Adobe Reader, please reboot the machine once and navigate to Adobe Reader's Preferences from Edit>Preferneces>Security(Enhanced)>and disable 'Protected Mode at startup'>Click OK and restart the application and check.

Note: Disabling the Protected Mode is only for testing purpose, please enable it back.

Collect the log files of the machine on which Adobe Reader is unresponsive. I have shared the steps to collect the log files by direct message, please check your email inbox and share the log files.

Also, use Acrobat cleaner tool to remove the installed Adobe Reader Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Reboot the machine and download Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

Once the setup is downloaded, locate the setup file Right-click on the setup file and click on ‘properties’.

Click on the ‘compatibility’ tab and check the box ‘Run this program in compatibility mode for’ and select Windows 8/7 operating system from the drop down menu and proceed with the installation.

Once this is done, restart the computer and locate the Adobe Reader icon and right click and choose 'Run as Administrator'.

Then from the help menu>install the latest patch of Adobe Reader 19.010.20069 by selecting check for updates.

If the issue still persists, please create a test user profile with full admin rights and install Adobe Reader and check.

Let us know how it goes and share your observation.

Thanks,

Anand Sri.