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Acrobat Pro DC can't open pdf file, but browser can

Explorer ,
May 14, 2019 May 14, 2019

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When I try to open a certain PDF file, Acrobat gives me the following error message:

"There was an error opening this document. The file is damaged and could not be repaired."

However, if I right-click on the document and select "Open with [Chrome, Edge, Firefox], it opens and displays perfectly. I even tried downloading it from the browser, but I still get the same error.

Please help.

Adobe Acrobat Pro DC 2015 Release (Classic) | Version 2015.006-30493

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General troubleshooting

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Adobe Employee ,
Jul 24, 2019 Jul 24, 2019

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Hi There,

Apologies for the delay in response, I hope you would be able to fix it by now.

Acrobat gives an error when there is a problem with the file. The web browsers use the browser enabled extensions to view the PDF file online.

If the problem still persists, we need some more information for a better understanding.

  • Is this the behavior with a particular file or with any file that you want to open?
  • what is the OS/version?
  • Are you connected to a home network or on a work domain?

In the meantime, please try the following steps:

If it doesn't work, please share the file with us through private message for checking at our end. To send the private message please follow the link- How Do I Send Private Message

Do let us know about the results.

Regards,

Amal

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New Here ,
May 12, 2021 May 12, 2021

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LATEST

Getting the same regard with a file. It will open in browser but shows blank and error of it being damaged in Acrobat. Version has been updated and repair completed. Still no avail. This recently stared happening. 

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