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Acrobat Pro DC can't open pdf file, but browser can

Explorer ,
May 14, 2019 May 14, 2019

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When I try to open a certain PDF file, Acrobat gives me the following error message:

"There was an error opening this document. The file is damaged and could not be repaired."

However, if I right-click on the document and select "Open with [Chrome, Edge, Firefox], it opens and displays perfectly. I even tried downloading it from the browser, but I still get the same error.

Please help.

Adobe Acrobat Pro DC 2015 Release (Classic) | Version 2015.006-30493

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General troubleshooting

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Adobe Employee ,
Jul 24, 2019 Jul 24, 2019

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Hi There,

Apologies for the delay in response, I hope you would be able to fix it by now.

Acrobat gives an error when there is a problem with the file. The web browsers use the browser enabled extensions to view the PDF file online.

If the problem still persists, we need some more information for a better understanding.

  • Is this the behavior with a particular file or with any file that you want to open?
  • what is the OS/version?
  • Are you connected to a home network or on a work domain?

In the meantime, please try the following steps:

If it doesn't work, please share the file with us through private message for checking at our end. To send the private message please follow the link- How Do I Send Private Message

Do let us know about the results.

Regards,

Amal

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New Here ,
May 12, 2021 May 12, 2021

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Getting the same regard with a file. It will open in browser but shows blank and error of it being damaged in Acrobat. Version has been updated and repair completed. Still no avail. This recently stared happening. 

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New Here ,
May 06, 2023 May 06, 2023

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Getting the exact same problem.  This thread doesn't seem to suggest a resolution?  Adobe can you point the community in a direction to resolve what appears to still be an issue for some users in 2023!? 

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New Here ,
Sep 19, 2023 Sep 19, 2023

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We have same issue, which leads us to consider that since we can open in Chrome, why we still need Acrobat.

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Adobe Employee ,
Sep 20, 2023 Sep 20, 2023

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Hi @ziqing32388577lv9v 

 

Many factors can prevent a PDF from opening in your browser or on your computer using Acrobat Reader or Acrobat. Try the suggestions in the help page https://helpx.adobe.com/acrobat/kb/cant-open-pdf.html to troubleshoot the problems.

 

Let us know how it goes.

 

~Amal

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New Here ,
Nov 21, 2023 Nov 21, 2023

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You don't seem to understand the issue this user is having.

 

They're capable of opening the file in the browser extension chrome uses, however when they try downloading the file and opening it in Adobe's PDF reader they're unable to. I'm also having this problem. The help link you gave basically just tells them to download Adobe's PDF reader, but that's exactly the thing that isn't working.

 

It's likely something to do with how Adobe reads files vs. the way the chrome extension does.

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Adobe Employee ,
Nov 22, 2023 Nov 22, 2023

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Hi there

 

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.

 

What is the version of the Acrobat Reader you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.06.20380 installed. Go to Help > Check for updates and reboot the computer once.

 

~Amal

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New Here ,
Jan 29, 2024 Jan 29, 2024

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Not help

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New Here ,
Apr 05, 2024 Apr 05, 2024

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We are having the same issue with a file now.

 

Any changes for you?

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New Here ,
Apr 05, 2024 Apr 05, 2024

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same problem for me - checked for updates and all up to date .  it is happening on numerous files , not just one . in some cases adobe says cannot find the path ?   But starngely firefox and chrome can . Previous comment is correct -  therefore why we need to pay for Adobe , when all others are more efficient and free !

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Adobe Employee ,
Apr 08, 2024 Apr 08, 2024

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Hi there

 

Web browsers use their own PDF mechanism to render and display the PDF contents, and it is not Adobe-dependent.

 

Please go through the steps shared in the help page: https://helpx.adobe.com/acrobat/kb/pdf-error-1015-11001-update.html and see if that works. 

 

Let us know how it goes.

 

~Amal

 

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New Here ,
Apr 27, 2024 Apr 27, 2024

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I also have been having the SAME issue with Adobe Acrobat Pro 202 Release Classic ver 2020.005.30574  it is updated and I did a "repair" still nothing.  I susepct the files I am having trouble with are being created by a third-party, i.e. one comes from my alarm company every day, today's problem is from my State - a license in PDF I need to print out.

So far, everything I have read in here from Adobe doesn't seem very helpful. 

I finally uploaded it to a FREE pdf website, once uploaded, resaved it on my desktop, and now it works.

WHY do I pay Adobe for Acrobat Pro again?????

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Adobe Employee ,
Apr 29, 2024 Apr 29, 2024

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Hi there

 

We're sorry to hear about your experience. We understand how important it is for your work to function smoothly.

 

it sounds like there may have been a compatibility issue with certain PDF files, possibly those generated by third-party sources. We'll investigate this further to ensure smoother compatibility in the future.

 

We're glad to hear that you found a workaround by using a free PDF website. However, we recognize that this isn't the ideal solution.

 

If you encounter similar issues in the future or have any other concerns, please don't hesitate to reach out to our support team directly. We're here to help and ensure that you have the best experience with Adobe Acrobat Pro.

 

Thank you for your patience and understanding.

 

~Amal

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New Here ,
May 19, 2024 May 19, 2024

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facing same problem, installed latest version of adobe via creative cloud .exe installer, had users having troubles open PDF files from outlook attachments, shared drives, one-drive and from local PC. This looks like on-going issue which adobe is taking it too seriously in rectifying it, we cant keep repairing the installation which is only a band-aid solution for a limited time.

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New Here ,
Jul 04, 2024 Jul 04, 2024

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I have same issue. The Adobe error message says "Cannot extract the embedded font "Open_Sans_Light." All browsers open the file perfectly.

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