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2 replies

Amal.
Community Manager
Amal.Community Manager
Community Manager
May 20, 2020

Hi there

 

A new update for Adobe Acrobat/Reader DC is now available v20.009.20063. Please update the application to the new version. Go to Help > Check for Updates. You may also download the patch manually from the link (https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html)and see if that helps.

 

Let us know how it goes

 

Regards

Amal

Amal.
Community Manager
Amal.Community Manager
Community Manager
April 15, 2020

Hi there

 

We are sorry for the trouble and the delay in response. I hope you would be able to fix it by now. 

 

If the issue still persists,  we need some more information for a better understanding: 

 

  • Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.
  • Is the file located on the computer system or located on a shared network drive? Please try to download the file to the computer locally and check.
  • For testing purposes, please try to turn off the protected mode. Go to Edit (Windows), Adobe Acrobat / Reader DC (Mac) > Preferences > Enhanced Security  > Turn Off the Protected Mode and Uncheck the Enhanced Security and reboot the computer and check.
    Note: Please turn on the security after testing.
  • Try to Add file and Folder to the Whitelist of Acrobat / Reader DC. Go to Edit (Windows), Adobe Acrobat / Reader DC (Mac) > Preferences > Enhanced Security  > Add File and  Add Folder path > Click OK

 

Also, make sure you have the latest version 20.006.20042 installed. Go to Help > Check for Updates.

 

 

Let us know how it goes

 

Regards

Amal

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