acrobat pro DC , I key in card code and serial no, can redeem BUT cannot DOWNLOAD

Forum|Forum|1 year ago
March 2, 2024
1 reply
3489 views

i have purchased acrobat pro DC card from retail shop in downtown Sydney Australia 6 years ago, it works alright, now i changed laptop, and I key in card code and serial no online, it can redeem, BUT i cannot download the app, can any one help me, a big thank you !

[Image with serial number removed]

General troubleshooting

This topic has been closed for replies.

try67

Community Expert

NEVER POST YOUR SERIAL NUMBERS ONLINE! I've removed the image you added with the s/n in plain sight.

If the application is registered under your Adobe account then you should be able to download it from there.

The URL in your second link doesn't look right. It should be an Adobe web-page.

try67

Community Expert

PS. If you have a serial number then it's not Acrobat DC, but something else. Most likely Acrobat 2015.

C

CHAOZHENGAuthor

Participant

Yest, i have purchased it about 5-6 years ago, i checked with the retailer shop today, they say that such product must fixed with the same laptop, if i have re-installed new window 11 (previous is window 10) , all my puchase had been wasted. I have to buy a new adobe acrobat.

Please tips what i should do ?

Many thanks for your time !!

Adobe acrobat pro dc user.
Kind regards

Sent from Mail<> for Windows

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