Acrobat Pro DC - Installation Failed (Windows 10)

Forum|Forum|10 years ago
August 16, 2015
3 replies
28047 views

Hi,

I cannot get this to install on my Surface Pro 2 running Windows 10. I did have it working fine but uninstalled it a few weeks ago due to a lack of internal storage, however I now need it again (and there's enough storage).

I get this info:

Exit Code: 7

Please see specific errors below for troubleshooting. For example, ERROR:

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 1 error(s)

----------- Payload: Adobe Acrobat DC 15.8.20082.0 Adobe Acrobat\Setup.exe_15.008.20082 -----------

ERROR: Third party payload installer Adobe Acrobat\Setup.exe failed with exit code: 1603

-------------------------------------------------------------------------------------

Install update and subscribe to Acrobat

This topic has been closed for replies.

Correct answer mattc64068033

Yep. This worked for me. Same deal, using an external drive for programs, had to install it on system drive.

Registradus

Participant

this is the only error I get:

allend12111926

Participant

Hi there, I was having the same issue and after 2 days of digging was able to resolve it by changing the registry value for "DisablePatch" from (1) to (0). It can be found here... HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\Installer

Hope this helps someone!

O

Olivier30665423z2wt

Participant

This didn't work for me. I found another forum on Adobe that helped me: https://community.adobe.com/t5/acrobat-reader-discussions/error-dw071-error-dw003-third-party-payload-installer-adobe-acrobat-setup-exe-failed-with-exit-code/td-p/8038468#9000791

solution:

Sign out of CC via Preferences>Account. Then quit the CC installer app.

Go here Adobe - Adobe Acrobat Reader DC Distribution to manually install Acrobat Reader DC.
I also made a new directory when I chose the install location. Hope this helps.

N

NOR3MSTI

Participant

FIXED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

This is what I did, I have 3 T drives , I had adobe set to install most of the programs to a spare drive that I use for storage, I went and changed it to install to my system drive and so far it has gotten farther than before (its extracting the installation) hope that is a solution someone can use.

I also like to point out that the steps mentioned above did not work for me on Win10.

B

Bill12

Inspiring

You may also have to be sure you are logged in as the administrator and have anti-virus disabled. In one case (one Win 7), I actually had to activate the Administrator account due to a permissions issue. I could probably have changed the permissions on the associated folder, but activated the Administrator account instead.

T-Bone1987Author

Participating Frequently

Guys is there a CLEAR way to resolve this issue? It is frankly ridiculous that I have to go through and try many "possible solutions", most of which are complicated and extremely long-winded. I appreciate you guys are trying to help, but I am left confused.

Again: cannot install Acrobat DC on Windows 10. It gets to 84% then fails. Why, why why?