Acrobat Pro DC Installer is a white screen

Forum|Forum|8 years ago
August 7, 2017
1 reply
3244 views

I purchased an Acrobat Pro DC prepaid annual description and when the transaction was complete, I opened the download for the installer. I got through the security prompts and signed in to my cloud account as required. The window stayed open but now is just a blank screen; no "spinning" or anything, just white. I restarted my computer with no luck. I can't find what I'm looking for in any of the troubleshooting guides. Has anyone else experienced this? Thanks!

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Correct answer Meenakshi Negi

Hi abbers4573,

Try to install the application from here: Download Pro or Standard versions of Acrobat DC, 2017, XI, or X

Please relaunch the application before installing the application.

Check if this helps.

If you still experience the issue, please let us know the OS version on your system?

What are the exact steps you do to install the application?

Let us know if you have any questions or need any help.

Regards,

Meenakshi

abbers4573Author

Participant

Meenakshi NegiCorrect answer

Legend

Hi abbers4573,

Try to install the application from here: Download Pro or Standard versions of Acrobat DC, 2017, XI, or X

Please relaunch the application before installing the application.

Check if this helps.

If you still experience the issue, please let us know the OS version on your system?

What are the exact steps you do to install the application?

Let us know if you have any questions or need any help.

Regards,

Meenakshi

abbers4573Author

Participant

That one worked! Thanks for your help!

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