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w0rkb3nch
w0rkb3nch
Participant
July 13, 2022
Answered

Acrobat Pro DC installer removing Reader DC

  • July 13, 2022
  • 3 replies
  • 5495 views

I have several uers that require both Acrobat Pro DC for editing documents and Reader DC for viewing documents. Reader is required by antoher application that launches it by looking for AcroRd32.exe.

 

This seems to be a recent problem, but running the installer for Acrobat Pro DC removes an already existing install of Reader DC. Trying to run the installtion for Reader DC afterwards (to re-isntall it) fails every time.

 

Has anyone else encountered this problem and found a solution? I wonder if there is an installation option for Acrobat Pro DC that will prevent it from uninstallting Reader DC.

    Correct answer Amal.

    Hi there

     

    Hope you are doing well and sorry for the trouble.

     

    The 64-bit application is a unified application for Acrobat DC and Acrobat Reader DC. If you have installed Acrobat Reader DC 64-bit and you purchase an Acrobat DC subscription, the Acrobat Reader DC 64-bit application will upgrade to become a fully functional Acrobat DC 64-bit application.

     

    For more information please check the help page https://helpx.adobe.com/acrobat/kb/about-acrobat-reader-dc-migration-to-64-bit.html

     

    Regards

    Amal

    3 replies

    M
    Micah Lindstrom
    Participating Frequently
    August 12, 2022

    Dang, this stinks! Just spent 2 hours with IT trying to figure out what's wrong, just to learn Adobe is silently removing this function. 

    I get why Adobe wants to unify them by default, but there should be an option to override it so they're treated as two totally separate applications just like in 32-bit.

      F. McLion
      Community Expert
      F. McLionCommunity Expert
      Community Expert
      August 2, 2022

      This behavior is so boring. It definitely should be possible to have installed BOTH.

      There are many reasons for it

      --- Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems. ---
        Amal.
        Community Manager
        Amal.Community ManagerCorrect answer
        Community Manager
        July 13, 2022

        Hi there

         

        Hope you are doing well and sorry for the trouble.

         

        The 64-bit application is a unified application for Acrobat DC and Acrobat Reader DC. If you have installed Acrobat Reader DC 64-bit and you purchase an Acrobat DC subscription, the Acrobat Reader DC 64-bit application will upgrade to become a fully functional Acrobat DC 64-bit application.

         

        For more information please check the help page https://helpx.adobe.com/acrobat/kb/about-acrobat-reader-dc-migration-to-64-bit.html

         

        Regards

        Amal

        w0rkb3nch
        w0rkb3nchAuthor
        Participant
        July 13, 2022

        I did not receive an option to install the 32-bit version of Acrobat Pro DC. The Adobe Creative Cloud application just selected what it wanted, I guess. If I can find a way to install it, can both 32-bit Acrobat Pro DC and 32-bit Reader DC exist together?

         

        I'm not concerned about or interested in a unified application. I have a 3rd party application that is hard coded to look for the 32-bit version of Reader DC in the default installation path on a Windows system. 

          w0rkb3nch
          w0rkb3nchAuthor
          Participant
          July 13, 2022

          I think I found out what I need to do.

           

          https://helpx.adobe.com/acrobat/kb/about-acrobat-reader-dc-migration-to-64-bit.html

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