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Miltos Lakkotrypis
Miltos Lakkotrypis
Known Participant
November 14, 2019
Question

Acrobat Pro DC Login issues - Not staying Logged in

  • November 14, 2019
  • 1 reply
  • 2779 views

I have a lisence for Acrobat Pro DC on my Desktop PC. Now and then, i am asked to sign in without signing out. Last time i tried to edit a pdf a message appeared informing me that my trial has expired! See attached picture. I do not understand why this is happening. Is it, by any chance,  my license used from someone else? What i want is to stay logged in. thank you.

This topic has been closed for replies.

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
November 15, 2019

Hi there,

 

We are sorry for the trouble. As described above, you are getting the message 'Your trial has expired' 

 

Checking the details we see that you have an active subscription for Adobe Acrobat DC. Please close the trial window and sign out of the application. Go to Help > Sign Out and signin back to the application using the Adobe ID (Email used for Adobe Acrobat DC subscription)

 

Let us know how it goes 

 

Regards

Amal

Miltos Lakkotrypis
Miltos LakkotrypisAuthor
Known Participant
November 22, 2019

Just for the record, i received an email of your reply. 

I clicked on the link to answer and a window poped up asking me to sign in.

Fortunately, the window desappeared and i am answeering your post without signing in.

So i am gessing the problem is solved, for the time being.

Amal.
Community Manager
Amal.Community Manager
Community Manager
November 22, 2019

Hi there,

 

We are glad to hear that the issue got resolved.

 

Feel free to contact us for any further assistance required in the future.

 

Regards

Amal

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