Acrobat Pro DC menu and windows bars keep disappearing on Windows 10

[Krasser]

Hello,

I have a problem with Acrobat Pro DC.

After starting Acrobat, whenever I move the window to a new location, the window bar and Acrobat menu bar disappear as soon as I move the mouse back into the application area of the Acrobat window. I can restore the menu byclicking F9 (twice: the first click restores the window bar, and the second click brings up the menu). When I move the mouse out of the window (after restoring the bars) and back in again, the menu will disappear again as soon as I move into the window and then over the the top window bar (but only when I move the cusrsor into the Acrobat window from the side or bottom of the window, not when I move in from the top. It's quite bizar). It very annoying as this happens each time you want to move the window, because you end up having to reset the menu each time.

This behavior only manifests itself when the Acrobat menu is visible. If I hide the menu with F9, the window bar stays in place as expected and I can resize and move the window as normal.

Also, when this happens, there are glitches in Acrobat window rendering (see attached image). It looks as if the window contents just shifts up to cover the menu and window bar, leaving a ghost image at the bottom and a ghost image of the menu. Very interesting.

I run Version 2022.002.20191 64bit on Win10 on a Dell mobile workstation with an Nvidia RTX A2000 GPU attached to a docking station with dual 2K monitors.

Looking through the forum, I have seen this issue several times. At least since 2020. Any chance someone at Adobe can take a look at this, or found a permanent solution? Acrobat Pro is the only application exhibiting this behavior on my pc.

Thanks,

Krasser

[Amal.]

Hi @Krasser 

Hope you are doing well and sorry for the delayed response.

This issue is reported to our engineering team and is being worked upon.

The fix will be available in the future release.

Also, update the application to the recent version 22.3.20282 from the help menu > Check for updates and reboot the computer once.

Regards

Amal

[Krasser]

Hi Amal,

Thanks for responding. I have upgraded to the latest version a little while ago, hoping te bug would disappear. The issue is still there, though.

I have a suspicion that it is related to the Nvidia graphics card, as it does not happen on computers that only have the Intel on-board graphics. If you need any further information to help flush out this bug, let me know.

Best regards,

Joost

[David~C]

This is still an issue with me.  Acrobat version 2025.001.20432 64 bit

Nvidia RTX2000

[S. S]

Hi @David35291208lhrp,

Hope you are doing well. Sorry for the trouble.

Would you mind updating the app to the latest version (2025.001.20435) and let us know if the issue is fixed? 

To do so, go to Menu-> Help-> Check for Updates.

Meanwhile, You may also try to reset the Acrobat preferences as described here https://adobe.ly/4bGhniU...

If this does not work, please help us gather logs from your machine: https://adobe.ly/4l1gBRA. Please make sure Procmon is selected. You can upload logs using this tool and share your Unique log ID with us. 

Regards,
Souvik.