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t1350
Participating Frequently
February 6, 2018
Answered

Acrobat Pro DC no longer combines Word files to PDF

  • February 6, 2018
  • 12 replies
  • 53987 views

After working flawlessly Acrobat DC will not combine multiple Word files to a single PDF. Probably stopped about two to four weeks ago.

Haven't loaded any new programs on the computer, only done basic software updates from Microsoft, Adobe and Apply.  The error message is "No PDF file was created because Adobe Acrobat encountered an unidentified error."

I've read all the other forum discussions about this issue that have popped up over the past year. I've removed Acrobat using the AcroCleaner Too. I've removed it using Adobe CC, I've removed and reinstalled Microsoft Word (well all Office programs actually). I've rebooted, I've changed those "enhanced" security settings. I've tried putting the Word files on the local C: drive. I've tried doing it with new and old Word Docs. I've tried the .docx and .doc versions of the files. Nothing has worked.

I can make PDF's in Word from a Word document, and I can combine multiple PDF's into a single PDF file. This seems like a really basic function for Adobe. And it worked flawlessly before all this started. Its super frustrating.

Does anyone have any idea what the problem could be and why it would inexplicably just start happening in the past month?

MacOS High Sierra, version 10.13.3

Adobe Acrobat Pro DC, version 2018.009.20044

Microsoft Word for Mac, version 16.9.1

    This topic has been closed for replies.
    Correct answer Mohammed5E19

    Kinldy check the version of microsoft office. 

    i was trying to combine word file. 

    changed version of office from 2013 to 2016 and it started working.

     

    12 replies

    Show previous replies
    GMPStuff
    GMPStuff
    Participant
    February 15, 2018

    Same problem here.  Have tried every trick I have found online.  Tried a totally different PC and unable to combine office documents into one file.

    If I convert each file individually it works fine, and then combine just pdf's it's ok.

    Any time a .doc or .xls is added, it fails.

    Any help would be appreciated

    Mac High Sierra

    Adobe Acrobat XI pro

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    t1350Author
    Participating Frequently
    February 15, 2018

    I spoke to Adobe technical support. They were very nice and helpful. They indicated that they are aware of the issue and that they are working on it. Something about a bug in certain Word updates that is causing the problem, not sure. They didn't provide a specific timeline but seemed to be all over it.

    B
    Braden5EDE
    Participant
    December 15, 2020

    December of 2020, and I am having this issue... The only things that work are PDF files and images. No Word docs or Exel or anything like that.

    T
    t1350Author
    Participating Frequently
    February 7, 2018

    Also, the Create Multiple PDF files process does not work. Acrobat will open and close each Word file consecutively like its performing the conversion but gives a message "Cannot open document" for each Word document file.

      kevink35294647
      kevink35294647
      Participant
      February 7, 2018

      Started having the exact same issue a few weeks ago. I tried everything to work around it. Finally called Adobe support this week to formally request a patch/bug fix. Adobe support insisted that there was no issue with Acrobat and refused to escalate the ticket. Frustrating indeed.

      T
      t1350Author
      Participating Frequently
      February 8, 2018

      Thats not good news. I don't doubt that something may have happened on the Microsoft Word software end but it seems like two of the biggest software manufacturers in the world could work this out. The problem is occurring within the Adobe Acrobat Pro DC program so it would be great if Adobe could address this issue clearly. Or work with Microsoft to figure out what went wrong over the past year. Its very mysterious.  This is an essential function.

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