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bgriffiths73
Participant
May 25, 2018
Question

Acrobat Pro DC on MAC freezing when in preferences menu.

  • May 25, 2018
  • 3 replies
  • 3332 views

Hello,

Using Acrobat Pro DC on MAC running High Sierra 10.13.4.

Acrobat DC build 18.11.20040.280397 as part of CC subscription. No available updates.

I keep experiencing random freezes, usually in either the Preferences menu or the tool edit menu. I just get the spinning beach ball of death when in these menus after 10-20 seconds. Occasionally freezes when editing any PDF, but almost every time in the preferences menu

I have reset preferences, used the acrobat cleaner prog, rebooted, re-installed, same issues (done this process several times). Then I uninstalled all CC apps, used the CC cleaner, rebooted and reinstalled just Acrobat Pro DC. Same result, freezing in the preferences menu.

Any advice, getting very frustrating.

Thanks,

Ben

This topic has been closed for replies.

3 replies

J
jeast@myheritagehealth.org
Participant
February 18, 2020

I am in the same boat. Frustrating!

 

B
BabboD
Participant
May 4, 2020

I have the same issue. Acrobat Pro DC freezes upon opening. I am on a Mac OS Catalina 10.15.4. 

I have no idea how to create a new or replacement user profile. I also do not understand how to repair the Operating System of Acrobat. The Mac has an OS of course. Is that what you are referring to?

Help!

 

 

Amal.
Amal.
Legend
May 24, 2020

Hi there

 

we are sorry for the trouble and the delay in response. I hope you would be able to fix it by now.

 

If the issue still persists,

 

What is the version of the Adobe Acrobat/Reader DC you are using? To check the version go to Help > About Adobe Acrobat/Reader DC

 

Make sure you have the latest version 20.009.20065 installed go to Help > Check for Updates.

 

If it still doesn't work, please enable the root account in Mac (https://support.apple.com/en-us/HT204012) and try using the application there and check.

 

Let us know how it goes

 

Regards

Amal

 

B
bryantcafe
Participant
June 28, 2019

I agree.Trying to fix Adobe Acrobat Pro DC is so onerous I am having a meltdown. I am going to search more across the web and find if anyone has a sane approach to fixing this problem. (I mean seriously, reinstall OS, use ADMIN, reinstall Acrobat????)

AnandSri
AnandSri
Legend
May 25, 2018

Hello Ben,

We apologize for the inconvenience caused, as per the description above, the Acrobat Pro DC build 18.11.20040 is crashing on Preferences menu, Is that correct?

With the description you shared, you have almost tried all the possible steps to resolve the issue, but unfortunately, the issue still persists.

Try creating a test user profile with full admin rights or enable the root account on your machine and check with Acrobat and see if this issue is reproducible.

Let us know how it goes and share your findings.

Regards,

Anand Sri.

B
bgriffiths73Author
Participant
May 26, 2018

Thanks for the reply Anand.

I tried a new user account profile and the issue does not seem to be present. I can scroll through and step through the preferences menu without any problems.

I returned to my original login, tried acrobat again and freeze within a few seconds of opening the preferences menu.

Any ideas on where to look next?

Thanks,

Ben

AnandSri
AnandSri
Legend
May 27, 2018

Hello Ben,

Thank you for sharing the details, it seems to be a  user profile issue, please install all the updates of Operating system, reboot the machine and check.

If the issue persists, please try to repair the current user profile in which the Acrobat is freezing, or repair the operating system.

Let us know how it goes.

Regards,

Anand Sri.

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