Acrobat Pro DC please wait a few minutes while the update is installed

Community Beginner ,
Apr 29, 2021 Apr 29, 2021

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This is an on going problem with my iMac, running High Sierra v 10.13.6.

Regularly, my acrobat will stop printing. I can open a file, but when I hit Ctrl-P I get the spinning beach ball.

I restarted my computer, now it tells me that I should "please wait a few minutes while the update is installed..."

This comes after I have already uninstalled the application, reinstalled it, restarted my mac, reset my prefs, restarted my mac, searched for a solution, and it never finishes this phantom "update install".

I'll force quit the app, uninstall it again, reinstall it, and maybe it will work?

david

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Print and prepress

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correct answers 2 Correct answers

New Here , Jun 10, 2021 Jun 10, 2021

I had the same issue, MacOS 11.4 and the latest version of acrobat. 

I tried

  • Quiting CC and reopening - didnt work
  • Restart - didnt work
  • uninstall Acrobat - didnt work
  • Opened a recently updated photoshop (it said verifying update as i opend it) then opened acrobat and problems solved!

So not sure why but maybe it was a permissions issue or something to do with verifying a recent update

 

 

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Adobe Employee , Sep 14, 2021 Sep 14, 2021

Hi Kahmun, 

 

Please try this link to run the cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html 

Once done, try installing the application once again through the link shared above: https://helpx.adobe.com/download-install/kb/download-install-acrobat-subscription.html 

Let us know if it still doesn't work.

 

Thanks,

Akanchha 

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New Here ,
May 30, 2021 May 30, 2021

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I'm at 11.3.1 OS and I'm trying to start my Adobe Acrobat pro and I get the same phantom message, "Please wait a few minutes while the update is installed...", which it never does.

Mark

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New Here ,
Jun 09, 2021 Jun 09, 2021

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Yep same here. Mac OS Mojave, MBP.

I cannot actually use Acrobat now until this is resolved. I've tried uninstalling and then re-installing but still not working.

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New Here ,
Jun 10, 2021 Jun 10, 2021

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I had the same issue, MacOS 11.4 and the latest version of acrobat. 

I tried

  • Quiting CC and reopening - didnt work
  • Restart - didnt work
  • uninstall Acrobat - didnt work
  • Opened a recently updated photoshop (it said verifying update as i opend it) then opened acrobat and problems solved!

So not sure why but maybe it was a permissions issue or something to do with verifying a recent update

 

 

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New Here ,
Sep 16, 2021 Sep 16, 2021

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Genius. And so random. But it worked...

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New Here ,
Sep 17, 2021 Sep 17, 2021

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Ridiculous... somehow this worked for me too

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Community Beginner ,
Sep 21, 2021 Sep 21, 2021

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great, worked for me too. Adobe, please hire this person 🙂

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New Here ,
Oct 06, 2021 Oct 06, 2021

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I updated Photoshop and Acrobat worked. WTF? You're a genius! Thanks for sharing!

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Community Beginner ,
Oct 25, 2021 Oct 25, 2021

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Thanx a lot, you made my day!! 😀

 

Question to Adobe: Hello, anybody home??? 😡

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New Here ,
Jan 17, 2022 Jan 17, 2022

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Thanks! Thought I was going crazy. Adobe is crazy!!

 

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New Here ,
Feb 18, 2022 Feb 18, 2022

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worked for me too! 

 

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New Here ,
Mar 21, 2022 Mar 21, 2022

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Hey!

Any solution for those that we don't use photoshop!? 😞 

 

Thssss

 

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New Here ,
Jul 14, 2022 Jul 14, 2022

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Hello,

I'm using MacOS 12.4 and suddenly seen the concerned message "please wait..." when tried to open Acrobat Adobe this morning. Not sure why it happened. Followed all the methods described in this page but still failed to get rid of it and the Adobe still failed to open. Then I used the following method to "solve" the problem. Hope this is useful to those without Photoshop.

- As "original user", uninstall the Adobe Acrobatat CC panel.

- Create a new MacOS user account (User A), and grant an admin right to this account.

- Reboot the machine, then login User A.

- Forget about those Apple ID login while logging in the machine as User A.

- Open CC in User A.

- Login Adobe account in CC.

- Install Adobe Acrobat in CC panel (i.e. using User A to install Adobe Acrobat for all users in the computer).

- After install, should be able to open Adobe Acrobat in User A.

- Then, reboot the machine.

- Login back to "original user".

- This time, open Adobe Acrobat.

The above works for me. Hope it also works for those without Photoshop.

 

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New Here ,
Jul 14, 2022 Jul 14, 2022

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LATEST

Sorry for typos in 1st paragraph of the reply. Here is the correct version.

//

I'm using MacOS 12.4 and suddenly seen the concerned message "please wait..." when tried to open Acrobat Adobe Adobe Acrobat this morning. Not sure why it happened. Followed all the methods described in this page but still failed to get rid of it and the Adobe Acrobat still failed to open. Then I used the following method to "solve" the problem. Hope this is useful to those without Photoshop.

//

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New Here ,
Apr 21, 2022 Apr 21, 2022

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I just had this issue happen for the first time (MacOS 12.3.1). I already had opened PS (which was just updated today). Acrobat (which did not have an update today) actually STOPPED working and displayed the please wait message once I did my PS & Illy updates (and restarted). After seeing this thread, I tabbed to my PS app (already open and working on a photo), then clicked on Acrobat App and it opened! This after uninstalling / reinstalling / restarting several times until I found this thread. Thank YOU!

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New Here ,
Jun 30, 2022 Jun 30, 2022

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The Photoshop trick worked for me too! Thank you for sharing such a dumb, easy solution! 

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New Here ,
Jun 15, 2021 Jun 15, 2021

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Same issue here... you guys found a solution yet? 

 

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Adobe Employee ,
Jun 15, 2021 Jun 15, 2021

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Hi Fransj,

 

Sorry for the trouble caused.

 

Could you please let us know the Acrobat and OS version number? Also, share the screenshot of the message that appears.

 

Try once to uninstall the application using the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html) and reboot the machine. Then reinstall the application from this link: https://helpx.adobe.com/download-install/kb/download-install-acrobat-subscription.html 

 

 Thanks,

Meenakshi

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New Here ,
Sep 14, 2021 Sep 14, 2021

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Hi, this link does not work in the South East Asian region. Still getting the same issue. Screenshot appended below.

 

I am on the macOS Big Sur 11.6

Kahmun5E06_0-1631628441924.png

 

Thanks! 

 

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Adobe Employee ,
Sep 14, 2021 Sep 14, 2021

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Hi Kahmun, 

 

Please try this link to run the cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html 

Once done, try installing the application once again through the link shared above: https://helpx.adobe.com/download-install/kb/download-install-acrobat-subscription.html 

Let us know if it still doesn't work.

 

Thanks,

Akanchha 

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New Here ,
Oct 08, 2021 Oct 08, 2021

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Thank you Adobe employees MeenakshiNegi, and AkanchhaS!

I had the same issue as everyone else here, and after running the cleaner tool the issue was solved.

Much appreciated!

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New Here ,
Sep 16, 2021 Sep 16, 2021

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hello.. 

i had the same problems as you did. There was a photoshop update in the creative cloud which waited to be downloaded. After i did that Acrobat worked smoothly again. I have no idea why this worked, but it did.

 

best, d

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Community Beginner ,
Sep 16, 2021 Sep 16, 2021

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Well that didnt work for me.   Same issue, mac os 11.5.2  and latest Acrobat.  I have no idea how this happened. It was working, then it stopped. No update, no changes.  The only thing is it stopped working right after i used photoshop to do something unrelated.   So I figured the photoshop upate trick mentioned here would work, but it did not.  I also tried re-intalling, and it still somehow manages to come up with this error. WTH adobe?    I never realized how much I rely on this one program until it suddenly crapped the bed.

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Community Beginner ,
Sep 17, 2021 Sep 17, 2021

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I had the same problem and I was about to use the cleaner tool.

OS10.15 + latest Acrobat Dc installation.
opening Distiller did the trick for me. Now I realize I need to backup all my custom profiles very quickly.

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Community Beginner ,
Sep 17, 2021 Sep 17, 2021

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Oddly enough I tried updating other things, and for me it was Bridge. Which i rarely use. I updated, opened, closed and then Acrobat started working.  Very strange.

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