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david_k
New Participant
April 29, 2021
Answered

Acrobat Pro DC please wait a few minutes while the update is installed

  • April 29, 2021
  • 10 replies
  • 102803 views

This is an on going problem with my iMac, running High Sierra v 10.13.6.

Regularly, my acrobat will stop printing. I can open a file, but when I hit Ctrl-P I get the spinning beach ball.

I restarted my computer, now it tells me that I should "please wait a few minutes while the update is installed..."

This comes after I have already uninstalled the application, reinstalled it, restarted my mac, reset my prefs, restarted my mac, searched for a solution, and it never finishes this phantom "update install".

I'll force quit the app, uninstall it again, reinstall it, and maybe it will work?

david

    Correct answer AkanchhaS8194121

    Hi, this link does not work in the South East Asian region. Still getting the same issue. Screenshot appended below.

     

    I am on the macOS Big Sur 11.6

     

    Thanks! 

     


    Hi Kahmun, 

     

    Please try this link to run the cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html 

    Once done, try installing the application once again through the link shared above: https://helpx.adobe.com/download-install/kb/download-install-acrobat-subscription.html 

    Let us know if it still doesn't work.

     

    Thanks,

    Akanchha 

    10 replies

    R
    ruth_2876
    New Participant
    September 1, 2024

    Still happening in September 2024. Did you figure out a fix? The cleaner tool link is dead and I'm not running any of the other Adobe programs. 

      S
      Steve Gaede
      New Participant
      September 26, 2024

      I have constant problems with this. I find that Acrobat freezes up when my laptop awakens from sleep and I often have to force quit it and restart. I don't understand why Acrobat isn't updated thorugh the CC application like everything else rather than on its own whim.

      E
      EmDasher
      Participating Frequently
      January 8, 2024

      It's pretty annoying that you all charge way more for this than you used to, but it sucks more.

       

      Before there was a monthly fee, problems like this were understandable.  But now that you charge for this every month it's unacceptable. 

      A
      aldude256
      New Participant
      November 4, 2023

      Fortunatly I have Photoshop. Its 2023, Adobe get your act together!

      Mac OS 13.6.1 (22G313), Acrobat 23.6.20360.0. I have to uninstall and run some cleaning tool then reinstall? Give me a break. Your software engineer time is more valuable than mine?

      W
      William232687768j33
      Participating Frequently
      March 24, 2023

      I know this is a really old post, and I'm not sure what Windows OS I am running, but I got the same message, opened PhotoShop, and that must have pushed an update through so, the opening of photoshop seems to be a working work around

      FINIEN1
      FINIEN1
      New Participant
      September 28, 2021

      Same issue and the Photoshop update worked magic. Kinda sad, but hey, thanks for sharing, this saved my presentation tomorrow!

       

        sfklein1
        sfklein1
        Participating Frequently
        January 14, 2022

        Same here re: Photoshop... you'd think this bug fix would have come through pronto...

          K
          kb56623151
          Participating Frequently
          June 23, 2022

          Ditto all above. The Photoshop solution works (w/ Big Sur 11.6 on a 2021 iMac). And WHY hasn't Adobe fixed this longstanding problem in its Acrobat updates?

          X
          x_d__x
          New Participant
          September 16, 2021

          hello.. 

          i had the same problems as you did. There was a photoshop update in the creative cloud which waited to be downloaded. After i did that Acrobat worked smoothly again. I have no idea why this worked, but it did.

           

          best, d

          DrEntropy
          DrEntropy
          Inspiring
          September 16, 2021

          Well that didnt work for me.   Same issue, mac os 11.5.2  and latest Acrobat.  I have no idea how this happened. It was working, then it stopped. No update, no changes.  The only thing is it stopped working right after i used photoshop to do something unrelated.   So I figured the photoshop upate trick mentioned here would work, but it did not.  I also tried re-intalling, and it still somehow manages to come up with this error. WTH adobe?    I never realized how much I rely on this one program until it suddenly crapped the bed.

          B
          Bert Depuydt
          New Participant
          September 17, 2021

          I had the same problem and I was about to use the cleaner tool.

          OS10.15 + latest Acrobat Dc installation.
          opening Distiller did the trick for me. Now I realize I need to backup all my custom profiles very quickly.

            F
            fransj43027488
            New Participant
            June 15, 2021

            Same issue here... you guys found a solution yet? 

             

            Meenakshi Negi
            Community Manager
            Meenakshi NegiCommunity Manager
            Community Manager
            June 15, 2021

            Hi Fransj,

             

            Sorry for the trouble caused.

             

            Could you please let us know the Acrobat and OS version number? Also, share the screenshot of the message that appears.

             

            Try once to uninstall the application using the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html) and reboot the machine. Then reinstall the application from this link: https://helpx.adobe.com/download-install/kb/download-install-acrobat-subscription.html 

             

             Thanks,

            Meenakshi

              K
              Kahmun5E06
              New Participant
              September 14, 2021

              Hi, this link does not work in the South East Asian region. Still getting the same issue. Screenshot appended below.

               

              I am on the macOS Big Sur 11.6

               

              Thanks! 

               

              S
              slyjic
              New Participant
              June 10, 2021

              I had the same issue, MacOS 11.4 and the latest version of acrobat. 

              I tried

              • Quiting CC and reopening - didnt work
              • Restart - didnt work
              • uninstall Acrobat - didnt work
              • Opened a recently updated photoshop (it said verifying update as i opend it) then opened acrobat and problems solved!

              So not sure why but maybe it was a permissions issue or something to do with verifying a recent update

               

               

                irist21244517
                irist21244517
                New Participant
                September 16, 2021

                Genius. And so random. But it worked...

                  Q
                  Quickcut Dude
                  New Participant
                  June 10, 2021

                  Yep same here. Mac OS Mojave, MBP.

                  I cannot actually use Acrobat now until this is resolved. I've tried uninstalling and then re-installing but still not working.

                  D
                  default0m22a32u1m0t
                  New Participant
                  May 31, 2021

                  I'm at 11.3.1 OS and I'm trying to start my Adobe Acrobat pro and I get the same phantom message, "Please wait a few minutes while the update is installed...", which it never does.

                  Mark

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