Acrobat Pro DC please wait a few minutes while the update is installed

[david_k]

This is an on going problem with my iMac, running High Sierra v 10.13.6.

Regularly, my acrobat will stop printing. I can open a file, but when I hit Ctrl-P I get the spinning beach ball.

I restarted my computer, now it tells me that I should "please wait a few minutes while the update is installed..."

This comes after I have already uninstalled the application, reinstalled it, restarted my mac, reset my prefs, restarted my mac, searched for a solution, and it never finishes this phantom "update install".

I'll force quit the app, uninstall it again, reinstall it, and maybe it will work?

david

[slyjic · Accepted solution]

I had the same issue, MacOS 11.4 and the latest version of acrobat. 

I tried

• Quiting CC and reopening - didnt work
• Restart - didnt work
• uninstall Acrobat - didnt work
• Opened a recently updated photoshop (it said verifying update as i opend it) then opened acrobat and problems solved!

So not sure why but maybe it was a permissions issue or something to do with verifying a recent update

[PDFparty]

Thank you Adobe employees MeenakshiNegi, and AkanchhaS!

I had the same issue as everyone else here, and after running the cleaner tool the issue was solved.

Much appreciated!

[x_d__x]

hello.. 

i had the same problems as you did. There was a photoshop update in the creative cloud which waited to be downloaded. After i did that Acrobat worked smoothly again. I have no idea why this worked, but it did.

best, d

[DrEntropy]

Well that didnt work for me.   Same issue, mac os 11.5.2  and latest Acrobat.  I have no idea how this happened. It was working, then it stopped. No update, no changes.  The only thing is it stopped working right after i used photoshop to do something unrelated.   So I figured the photoshop upate trick mentioned here would work, but it did not.  I also tried re-intalling, and it still somehow manages to come up with this error. WTH adobe?    I never realized how much I rely on this one program until it suddenly crapped the bed.

[Bert Depuydt]

I had the same problem and I was about to use the cleaner tool.

OS10.15 + latest Acrobat Dc installation.
opening Distiller did the trick for me. Now I realize I need to backup all my custom profiles very quickly.

[DrEntropy]

Oddly enough I tried updating other things, and for me it was Bridge. Which i rarely use. I updated, opened, closed and then Acrobat started working.  Very strange.

[FINIEN1]

Same issue and the Photoshop update worked magic. Kinda sad, but hey, thanks for sharing, this saved my presentation tomorrow!

[sfklein1]

Same here re: Photoshop... you'd think this bug fix would have come through pronto...

[kb56623151]

Ditto all above. The Photoshop solution works (w/ Big Sur 11.6 on a 2021 iMac). And WHY hasn't Adobe fixed this longstanding problem in its Acrobat updates?

[William232687768j33]

I know this is a really old post, and I'm not sure what Windows OS I am running, but I got the same message, opened PhotoShop, and that must have pushed an update through so, the opening of photoshop seems to be a working work around

[aldude256]

Fortunatly I have Photoshop. Its 2023, Adobe get your act together!

Mac OS 13.6.1 (22G313), Acrobat 23.6.20360.0. I have to uninstall and run some cleaning tool then reinstall? Give me a break. Your software engineer time is more valuable than mine?

[EmDasher]

It's pretty annoying that you all charge way more for this than you used to, but it sucks more.

Before there was a monthly fee, problems like this were understandable.  But now that you charge for this every month it's unacceptable. 

[ruth_2876]

Still happening in September 2024. Did you figure out a fix? The cleaner tool link is dead and I'm not running any of the other Adobe programs. 

[Steve Gaede]

I have constant problems with this. I find that Acrobat freezes up when my laptop awakens from sleep and I often have to force quit it and restart. I don't understand why Acrobat isn't updated thorugh the CC application like everything else rather than on its own whim.