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Paule15D5
Participating Frequently
November 22, 2021
Answered

Acrobat Pro DC - signatures not working anymore

  • November 22, 2021
  • 4 replies
  • 71223 views

Since shortly, I am unable to sign any of my pdf's.

This worked fine previously while using my Isabel identification card to sign and lock our invoices.

Now, when I try to certify the pdf or digitally sign, the screen greys out and nothing happens.

Even with my e-ID it doesn't work anymore. Only hitting Esc (repeatedly) brings me back to the pdf.

At first I thought it was linked to my remote connection, but the problem also occurs in the office.

Thank you for your help.

    Correct answer zack33991661d4j1

    I used to time out when exporting a certified copy. It would get a little over halfway on the loading bar then stop. 

    It was because I didn't have the e-signature feature (technically a separate app within Acrobat) set up properly. I called support and they fixed it in 5 mins. 

    4 replies

    D
    DWDU384973188giu
    Participant
    July 9, 2024

    install for 

    Z
    zack33991661d4j1Correct answer
    Participant
    April 2, 2024

    I used to time out when exporting a certified copy. It would get a little over halfway on the loading bar then stop. 

    It was because I didn't have the e-signature feature (technically a separate app within Acrobat) set up properly. I called support and they fixed it in 5 mins. 

    K
    kabelo_5424
    Participant
    August 12, 2024

    May I know which number did you use to call support?

    R
    Robert25778797b626
    Participant
    August 23, 2022

    I have the same problem.  The suggestion does not work and when I check for updates Adobe reports that the software is up to date.  It was a fresh instal 4 days ago.  The app aperas to have a bug or is compromised. 

     

      Amal.
      Community Manager
      Amal.Community Manager
      Community Manager
      August 24, 2022

      Hi Robert,

       

      Hope you are doing well and sorry to hear that.

       

      Would you mind sharing the workflow/steps you are doing? A small video recording of the steps you are doing and the issue you are experiencing will be very helpful.

       

      Regards

      Amal

      Amal.
      Community Manager
      Amal.Community Manager
      Community Manager
      November 22, 2021

      Hi Paule

       

      Hope you are doing well and sorry for the trouble. As described you are unable to sign the PDFs as the screen greys out.

       

      Please go to Edit (Win), Adobe Acrobat (Mac) > Preferences > Signatures > Creation and Appearance > Click More and uncheck 'Use modern user interface' > Click OK and reboot the application and check.

       

      Regards

      Amal

        P
        Paule15D5Author
        Participating Frequently
        November 22, 2021

        Dear Amal,

        can you please remove my details ?

        I join the picture that didn't go through.

          Amal.
          Community Manager
          Amal.Community Manager
          Community Manager
          November 30, 2021

          Dear Amal,

           

          I did as suggested, but still get this message:

          Signature is listed as trusted.

           


          Hi there

           

          We are sorry to hear that the issue still exists. Please check out the help page https://helpx.adobe.com/acrobat/using/validating-digital-signatures.html and see if that works for you.

           

          Regards

          Amal

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