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Acrobat Pro DC - signatures not working anymore

Forum|Forum|4 years ago
November 22, 2021
4 replies
71286 views

Since shortly, I am unable to sign any of my pdf's.

This worked fine previously while using my Isabel identification card to sign and lock our invoices.

Now, when I try to certify the pdf or digitally sign, the screen greys out and nothing happens.

Even with my e-ID it doesn't work anymore. Only hitting Esc (repeatedly) brings me back to the pdf.

At first I thought it was linked to my remote connection, but the problem also occurs in the office.

Thank you for your help.

Security digital signatures and esignatures

Correct answer zack33991661d4j1

I used to time out when exporting a certified copy. It would get a little over halfway on the loading bar then stop.

It was because I didn't have the e-signature feature (technically a separate app within Acrobat) set up properly. I called support and they fixed it in 5 mins.

D

DWDU384973188giu

Participant

install for

Z

zack33991661d4j1Correct answer

Participant

I used to time out when exporting a certified copy. It would get a little over halfway on the loading bar then stop.

It was because I didn't have the e-signature feature (technically a separate app within Acrobat) set up properly. I called support and they fixed it in 5 mins.

K

kabelo_5424

Participant

May I know which number did you use to call support?

R

Robert25778797b626

Participant

I have the same problem. The suggestion does not work and when I check for updates Adobe reports that the software is up to date. It was a fresh instal 4 days ago. The app aperas to have a bug or is compromised.

P

ppere

Known Participant

I have the same issue after (1) acrobat pro hanging in opening a pdf file. Then I uninstalled and reinstalled Acrobat Pro. Now the signature button is there but it doesn't do anything.

I have used Adobe Sign a lot. This is really odd.

R

Rachel295464266gt6

Participant

Windows 10 Enterprise, 22H2, OS Build 19045.2846

Acrobat Pro, Version 2023.001.20143

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Option to you are using... ??? In the toolbar, there is a pen-looking signature button which normally shows my signature, now the button doesn't do anything regardless how much I push.

Video would not show anything more. Earlier I have used Adobe Sign a lot and it works in my mac.

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Pekka

Hi, I am having the same issue, I click on the fountain pen image and nothing happens. If I go down the digital signature path then I select the area I want the digital signature to appear and the screen blanks out. I have to esc.

I have removed Adobe and reinstalled and ensured I have the most up to date version and nothing. I have just purchased these as I need to send signed documents protected to my client and it doesnt work. Even the protect function doesnt work either.

Amal.

Community Manager

Hi Paule

Hope you are doing well and sorry for the trouble. As described you are unable to sign the PDFs as the screen greys out.

Please go to Edit (Win), Adobe Acrobat (Mac) > Preferences > Signatures > Creation and Appearance > Click More and uncheck 'Use modern user interface' > Click OK and reboot the application and check.

Regards

Amal

P

Paule15D5Author

Participating Frequently

Dear Amal,

Thank you, the signing works but I get immediately this message:
[cid:image001.png@01D7DFC4.70E30830]

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