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jaggedpeak
jaggedpeak
Inspiring
June 17, 2020
Question

Acrobat Pro DC stops responding (and Task Manager shows 'Very high' power usage)

  • June 17, 2020
  • 3 replies
  • 5409 views

So... I have Acrobat Pro DC (continuous update I believe it's called. Of course, it just crashed when I went to confirm the version :-))

Running on Windows 10.  16GB RAM. i7-8700K cpu

 

I have two main problems that have arisen in the past month. This is one (I'll put the other in another topic.)

 

This mainly happens if I've been running Acrobat for several hours (but sometimes even much shorter periods).

I'll have one or more documents open - some of these are shared reviews usually.

 

I'll be working, adding comments or navigating the doc when ... it stops (spinning icon, iirc). Just sits. And sits. And sits. For anywhere from 30 seconds to 10 minutes. Invariably, when I open Windows 10 Task Manager, Acrobat shows the Power usage status as 'Very high'.

 

I can either kill the process or wait. If I wait, I eventually get control again, and the Power usage has reverted to Very low.

 

Save everything, quit Acrobat, restart it, and it's good again. For a while.

 

This has only started happening in the past month.

 

Is anybody else experiencing this?

    This topic has been closed for replies.

    3 replies

    Backoch
    Backoch
    Participant
    July 1, 2022

    Hi can someone help me please.

    I have been experiencing all kinds of problems with my Acrobat Reader, including VERY HIGH power usage. Eventually I uninstalled it, and reinstalled it. No change at all. Still same problems. Only now I have another one: somehow Acrobate Reader DC 32-bit has installed itself on my computer. As well as the 64-bit which automatically installed.

    Would appreciate help not only on the power usage but also on the 32-bit issue.

    Many thanks

    B

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    July 4, 2022

    Hi there

     

    Hope you are doing well and sorry to hear that.

     

    Would you mind sharing the steps and the link you used to install the application?

     

    Please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html  , reboot the computer once and reinstall the application using the link https://get.adobe.com/reader/enterprise/ 

     

    Regards

    Amal

    BimLeo
    BimLeo
    Participant
    October 17, 2021

    Yes - and it's getting worse every day.  Often the first pdf file I open doesn't even fully open - and these are often small files, less than 500 kb.

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    October 18, 2021

    Hi BimLeo

     

    We are sorry to hear that, would you mind sharing the version of the Adobe Acrobat/Reader DC and the OS you are using?  Please make sure you have the recent update 21.07.20099 installed. Go to Help > Check for Updates and reboot the computer once. 

    Also, go to Edit (Win), Adobe Acrobat (Mac) > Preferences > Page Display > Under Rendering, Uncheck 'Use Page Cache' > Click OK and reboot the computer once.

     

    Regards

    Amal

      N
      niepiekm
      Participant
      April 4, 2023

      Unchecking the 'Use Page Cache'  flag helped with power usage on Windows 10 as well. Thank you for this tip!

      Amal.
      Community Manager
      Amal.Community Manager
      Community Manager
      June 17, 2020

      Hi  Jaggedpeak

       

      We are sorry for the trouble. As described Acrobat shows high power usage while opening or adding comments to the PDF

       

      Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If it s a file specific issue please share the file with us for testing.

       

      What is the version of the Adobe Acrobat/Reader DC you are using? To check the version please refer to the help article Identify the product and its version for Acrobat and Reader DC 

       

      Make sure you have the latest version 20.009.20067 installed. Go to Help > Check for Updates.  and see if that helps.

       

      Are you on a Mac or Windows machine and what is the version of the OS? Please try to repair the installation (For Windows Only) Go to Help > Repair Installation and see if that works.

       

      Let us know how it goes

       

      Regards

      Amal

        jaggedpeak
        jaggedpeakAuthor
        Inspiring
        June 18, 2020

        Hi Amal.

        I'll try the Repair Installation when I get out of the weeds --- too many things that are time-sensitive right now to take a chance on making things worse 🙂

         

        This is happening with all PDFs (or rather, it happens with a variety). I have several reviews (~15-10) actively being updated by reviewers. I also have another 50 or so that have ended. (I *had* far more than that before, but I culled them to see if that would make a difference. It didn't.)

         

        Using the latest version, and running on Windows 10 Home, version 10.0.18363 Build 18363. i7-8700K CPU @ 3.79GHz, and 16GB RAM.

         

         

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