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markb10640801
markb10640801
Participant
March 6, 2017
Question

Acrobat Pro DC Update Problem

  • March 6, 2017
  • 1 reply
  • 1908 views

Hello,

I purchased the retail boxed DVD version of Adobe Acrobat Pro DC.  Everything installed and operates just fine.  When I click on Help/About/ it shows 2015 Release (Continuous) Version 2015.009.20077.  When I "Check for Updates" it says an update is available and downloads THE EXACT SAME VERSION (2015.009.20077) and completes and says "Update Complete".  Another check for updates does the same thing.  It's as if it is stuck in a loop and I cant get past 2015.009.20077.  I have tried all the usual suggestions.  I uninstalled with with the Adobe Cleaner program, reinstalled, still same results.  Anyone have any ideas on how to get this to update to the most recent update?

Running Windows 10 by the way.

Thanks

This topic has been closed for replies.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
March 6, 2017

update by downloading the files directly and then applying them,  http://www.adobe.com/downloads/updates/

[moved from Downloading, Installing, Setting Up to Installing, Updating, & Subscribing to Acrobat]

markb10640801
markb10640801Author
Participant
March 6, 2017

Thanks for the suggestion but I tried that already.  I get a Windows Installer message that says "The upgrade patch cannot be installed by the Windows Installer service because the program to be upgraded may be missing, or the upgrade patch may update a different version of the program.  Verify that the program to be upgraded exists on your computer and that you have the correct upgrade patch."

The patch that I was trying to install was "AcrobatDCUpd1502320053.msp"

markb10640801
markb10640801Author
Participant
March 6, 2017

i have a subscription and have a more recent version, but i'm not sure that helps.

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html


I will try that and I certainly appreciate your efforts to help.

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