Participant

Question

Acrobat Pro DC with macOS - Big Sur - printer crash

Forum|Forum|5 years ago
November 21, 2020
4 replies
3639 views

Hi

I am hoping someone can help with this new problem.

Everytime I try to print from Acrobat Pro DC it crashes. File size doesn't seem to matter. 18Mb, 2Mb doesn't matter.

OS: macOS Big Sur

ver: 11.0.1

Printer: Epson Stylus CX7800

Acrobat Pro DC creative cloud says up to date

Re-booted - same problem

Uninstalled Acrobat and reinstall - same problem

When macOS Big Sur was installed afterwards it stated that there was a virus on my computer in the HP folder. Not sure which one. So I trashed it.

I do not recall if I have tried to print since.

Any help would be greatly appreciated.

Thanks

Marc

Update - Error report no longer available as I uninstalled the printer. Then when I went to re-install it there was an error there too. Awesome. So now I cannot print on any program.

"An error occurred while trying to add the selected device.

successful-ok-ignored-or-substituted-attributes"

So unsure if it is a macOS Big Sur issue, an Epson printer issue or an Acrobat issue anymore???

Good lord sometimes I hate technology.

This topic has been closed for replies.

T

Tariq Ahmad

Community Manager

Hello,

With BigSur 11.0.1 update, drivers of a few printers have become incompatible (partially/entirely). We recommend users to download and install the latest printer driver from the printer manufacturer websites. Printer companies such as Epson, Canon, HP, Brother, etc., have provided new Big Sur compatible drivers for their printers on their websites.

Regards,
Tariq

S

Small Town Gal

Inspiring

Same problem here. I installed Big Sur and now the latest version of Adobe Acrobat Pro DC crashes when trying to print on my Epson R1800 (not yet updated to Big Sur). I am also not able to let my Epson choose paper types or sizes or any other appropriate selections that I need. I hope Epson and Adobe Acrobat Pro will update soon, but Big Sur is surely causing a lot of headaches!!!!

Amal.

Community Manager

Hi there

We are sorry for the trouble and the delay in response.

Please try the steps provided in the help page https://helpx.adobe.com/in/x-productkb/global/troubleshoot-system-errors-freezes-mac.html and see if that helps.

Regards

Amal

H

Harvey5E81

Participant

I have exactly the same issue with my Epson XP-235 printer since upgrading to Big Sur. Nothing would print - office wouldn't even bring up a dialogue. I uninstalled the printer and now get the exact same message as you when attempting to reinstall it. Doubt it's Adobe, more likely an Epson/Big Sur incompatibity issue?

M

Marc GaudetAuthor

Participant

Well crap... these are not hopeful comments 😞
Anyone know generally how long on average you have to wait for an update to fix the crap when they first release a new OS? Am I looking at months here or weeks?

Next time I won't be jumping on board to upgrade right away. Lesson learned.

Amal.

Community Manager

Hi there

++ Adding to the discussion

Acrobat Reader DC, Acrobat DC, Acrobat 2020, and Acrobat 2017 are compatible with macOS Big Sur (version 11). For more information about compatibility please check the help page: https://helpx.adobe.com/acrobat/kb/mac-os11-big-sur-compatibility.html

You may also try the troubleshooting steps provided in the help page https://helpx.adobe.com/in/x-productkb/global/troubleshoot-system-errors-freezes-mac.html and see if that helps.

Regards

Amal