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H
Hawkfreak
Inspiring
August 18, 2022
Answered

Acrobat Pro DC won't open files after minutes of inactivity on macbook pro

  • August 18, 2022
  • 1 reply
  • 1426 views

I have a Macbook Pro 13" 2020

I have my business forms on Acrobat Pro Dc and often send files via email.

In the transition between altering the file, saving it, then sending it via email, Adobe stops opening any more files if I stop working on Adobe for even 2 minutes.

I have to close Adobe and reopen to access my files again.

Oddly, I can open folders fine, just won't open files.

No wheel of death, it just won't open the files.

It has been an annoyance for a few months now.

I haven't tested for the same issue on my wife's computer to see if it's an issue with Adobe or with my computer.

 

Please advise a solution.

This topic has been closed for replies.
Correct answer Hawkfreak

Thank you for trying the suggestion and sharing your observation.

We do have a Creative Cloud cleaner tool for the CC continuous product. But, it doesn't give the option to remove/uninstall a single application (e.g., Acrobat DC). Here, we are required to clean up Acrobat only. 

The above cleaner works for both continuous and standalone so we can skip the warning message. 

Since you have already removed and reinstalled the application, keep track of performance and let us know if that works. 

 

Thanks,

Akanchha 


Adobe uninstall and reinstall worked so far. Issue resolved.

1 reply

H
HawkfreakAuthor
Inspiring
August 18, 2022

My wife's 16" Macbook Pro works just fine so it must be my computer that has the issue, not Adobe. I'll try deleting and reinstalling the app. Any other recommendations are welcome.

AkanchhaS8194121
AkanchhaS8194121
Legend
August 18, 2022

Hi,

Thanks for sharing your findings

When trying  to uninstall the app, Run this cleaner tool to remove the existing installer and application’s files traces:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

Download the Acrobat installer from here:

https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

 

In addition to that, please do share the exact version of Acrobat you are working with.

Open Acrobat>click on Adobe Acrobat and then check the version. 

Let us know if this works.

 

Thanks,

Akanchha 

H
HawkfreakAuthor
Inspiring
August 19, 2022

Thank you for the response and suggestions, Akanchha. Unfortunately I don't have a stand alone version of Acrobat, which is necessary for using the AcroClean.

From Acroclean's home page:

"The tool cannot be used with any Creative Cloud products or Acrobat delivered with CS products. It can only be used for standalone versions of Acrobat and Reader."

I have a Creative Cloud version so the app you suggested is not applicable to me.Again, I do appreciate the suggestion. I was not clear there were other versions until now.

 

I have tried to uninstall and reinstall Acrobat and am in the testing stages to see if it cures that which ailed. I'll post results as they are found.

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