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J
JRHG
Participant
February 22, 2017
Answered

Acrobat Pro DC

  • February 22, 2017
  • 3 replies
  • 2784 views

I use macintosh and have Pro DC installed on my iMac & MacBook pro. The migration assistant does not work when I tried to migrate a copy to my new MacBook Air.

I downloaded Pro DC for Mac and the installation went well until at the very end I had the message "An instance of Adobe Acrobat Pro is running. Please close the application for all users and retry". I do have Acrobat Reader DC installed but not running. I closed the program on both other computers and also Adobe Acrobat Pro which is one of my earlier versions that I had successfully downloaded in error. My next message was "Found a higher version Adobe Acrobat DC in the installation location. Installation will terminate". I wish I or "Spotlight" could find it, only Adobe Acrobat Reader DC" which is not running.

I can survive with the earlier "Pro" but very disappointed that the same version I am now used to will not install on the Air book. I can see no reason. Does anyone?

Telephone support is said to be unavailable for this problem - not good!

This topic has been closed for replies.
Correct answer Test Screen Name

You've downloaded and tried to install it but you don't seem to have tried to do the very simple thing we suggested. To UNINSTALL that old copy of Acrobat. There's even an app to do that.

3 replies

J
Jean Paulene5E4C
Participant
August 13, 2021

A really simple solution is to getting rid of this problem: 

> [command]+[space]

> Search "Acrobat Reader" (just the first few letters typed, it should pop up) 

> When it's opened, click Preference Center (at the top right corner on the bar), OR [command]+ Q to quit

> continue installation of Adobe Acrobat Reader DC and a notification will pop up asking "do you want to replace the existing copy", click "yes/continue" 

T
Test Screen NameCorrect answer
Legend
February 23, 2017

You've downloaded and tried to install it but you don't seem to have tried to do the very simple thing we suggested. To UNINSTALL that old copy of Acrobat. There's even an app to do that.

kglad
Community Expert
kgladCommunity Expert
Community Expert
February 22, 2017

migration assistant routinely (possibly always) fails with adobe programs, acrobat included.

you should uninstall it.

you should uninstall reader too, though you may be able to close all safari processes (and any other browser that has the reader plugin), during installation of acrobat and be successful.

use your activity monitor to close those processes after closing the programs.

if you have a subscription to acrobat dc, use https://creative.adobe.com/products/creative-cloud to install it

otherwise,

Downloadable installation files available:

Download and installation help for Adobe links

Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

[moved from Downloading, Installing, Setting Up to Installing, Updating, & Subscribing to Acrobat]

J
JRHGAuthor
Participant
February 23, 2017

That was helpful, thank you, except that when attempting to delete (uninstall) migration assistant I am told "Migration assistant cannot be deleted / uninstalled as it it necessary for Mac OS". Consequently my situation is unchanged.

T
Test Screen Name
Legend
February 23, 2017

I think the message meant you should uninstall Acrobat, not Migration Assistant. Migration Assisrant has left you with a broken migrated copy of Acribat. Get rid of that broken Acrobat and start over.

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