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Acrobat Pro Desktop not installing from Creative Cloud? [on macOS Mojave 10.14.6]

New Here ,
Jul 07, 2022 Jul 07, 2022

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Trying to install Acrobat Pro Desktop from Creative Cloud.  It goes through the download process and says that it "Sucessfully downloaded and will now launch" but it is not downloaded and does not launch. The install link in the CC app reverts back to install. I've tried different links but they all take me to the CC App to install.  Any help?

Screen Shot 2022-07-07 at 9.12.26 AM.png

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correct answers 1 Correct answer

Community Expert , Jul 07, 2022 Jul 07, 2022

@St Croix22889420kqom 

Acrobat Pro DC requires Catalina (macOS 10.15) or later. It is not supported on Mojave (10.14).

https://helpx.adobe.com/acrobat/system-requirements.html

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Community Expert ,
Jul 07, 2022 Jul 07, 2022

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restart your computer and check if your cc app shows an open button (instead of install) adjacent to acrobat dc

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New Here ,
Jul 07, 2022 Jul 07, 2022

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It doesn't

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Community Expert ,
Jul 07, 2022 Jul 07, 2022

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what's your os version?

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New Here ,
Jul 07, 2022 Jul 07, 2022

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Screen Shot 2022-07-07 at 9.43.33 AM.png

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Community Expert ,
Jul 07, 2022 Jul 07, 2022

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if nothing else cc is installed on your computer:

uninstall the cc desktop app, using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...


clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)


reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud


reinstall acrobat dc

 

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New Here ,
Jul 07, 2022 Jul 07, 2022

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Unfortunately that did not work either. 

 Screen Shot 2022-07-07 at 10.32.17 AM.png

Screen Shot 2022-07-07 at 10.32.36 AM.png

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Community Expert ,
Jul 07, 2022 Jul 07, 2022

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using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

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Community Expert ,
Jul 07, 2022 Jul 07, 2022

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@St Croix22889420kqom 

Acrobat Pro DC requires Catalina (macOS 10.15) or later. It is not supported on Mojave (10.14).

https://helpx.adobe.com/acrobat/system-requirements.html

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Community Expert ,
Jul 08, 2022 Jul 08, 2022

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@John Waller is correct, and i missed that.

 

you need to update your os to, at least, 10.15

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