
John Waller
Community Expert
John Waller
Community Expert
Activity
Community Expert
in Photoshop ecosystem Discussions
‎Mar 04, 2025
09:33 PM
1 Upvote
‎Mar 04, 2025
09:33 PM
1 Upvote
I bought the Datacolor Spyder X Pro, but it doesn't seem to work with the latest MAC IOS
The Spyder X Pro is compatible with the latest macOS 15 Sequoia according to the specifications on the website. What problem are you having?
Spyder X Pro macOS – Datacolor Spyder
Operating System Support OSX 10.14 and later (Mojave through macOS 15 Sequoia)
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‎Feb 06, 2025
07:45 PM
I do have both discs for Mac and Windows
By @animenigma
You might have discs but they're freely available and will only give you up to a 30 day free trial period after which you must enter a valid serial number.
But do you have separate 24-digit serial numbers: one for Mac and one for Windows? They will be different. The serial numbers are the important part and they are what you pay for when you buy a license.
Sounds like you've only got a Mac serial number.
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‎Feb 06, 2025
01:05 PM
1 Upvote
Creative Suite licenses were sold on an operating system basis: Mac only or PC only.
If you already have a Mac version registered then that suggests your CS6 is Mac only.
To get a Windows version you would have had to pay separately for a Windows license (or apply for a cross-platform switch, a process which was discontinued many years ago).
Can you confirm if you bought a Mac version of CS6? If so, you cannot install CS6 on your new PC.
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Community Expert
in Photoshop ecosystem Discussions
‎Jan 31, 2025
09:19 PM
2 Upvotes
‎Jan 31, 2025
09:19 PM
2 Upvotes
Try using different browsers.
Some browsers are known to report the wrong OS to the Adobe installer.
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‎Jan 27, 2025
05:28 PM
but I pay for the whole suite!
By @Goonybird
You also need a computer system which can run the whole suite.
You'll have to invest in a new or refurbished Mac which can run Sequioa and can run the current Adobe apps.
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‎Jan 27, 2025
02:42 PM
@LaSalamander Unfortunately, the suggestions in this thread, including Prodesigntools, no longer apply.
Adobe removed all download links to older versions in the last 18 months or so. We all now only have access to the current version and the major version immediately prior to that one.
For many years, the old Prodesigntools site used to be a fabulous resource for downloading older versions but, sadly, no longer applies. The links now re-direct to the pages Adobe prefers us to see.
Why do you specifically need the 2019 version of Audition?
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‎Jan 27, 2025
01:02 AM
Try resetting InDesign preferences
https://helpx.adobe.com/au/indesign/using/setting-preferences.html
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‎Jan 26, 2025
02:38 PM
Try resetting your preferences
https://helpx.adobe.com/au/photoshop/using/preferences.html#reset-preferences
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‎Jan 26, 2025
12:11 AM
1 Upvote
i am struggling to install the raw update as it claims my operating system is too old.
By @phil_9252
That's frequently reported by those using the Opera browser.
Try a different browser.
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‎Jan 22, 2025
08:16 PM
If your operating system is Catalina or later then buying an external drive won't help you. The software will not install.
A 2021 Mac is probably running Monterey, Ventura, Sonoma or Sequoia. Lightroom 3 cannot be installed on those.
See Find out which macOS your Mac is using - Apple Support
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‎Jan 22, 2025
02:52 PM
I bought my Lighroom3 long time ago. Need to install it on my new MAC
By @behzad_8414
Cannot be done due to changes made by Apple to their macOS operating system several years ago.
You'll have to subscribe to one of the Photography Plans and use Lightroom Classic (the successor to what was known back in 2010 as Lightroom 3)
Compare pricing & plans | Adobe Creative Cloud Photography Plan
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‎Jan 21, 2025
10:50 PM
First step: reset your preferences.
Preferences in Photoshop
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‎Jan 20, 2025
07:30 PM
@kglad I'm running iOS 18.2.1 on the iPhone 12 Pro Max and see acres of whitespace on Safari, Edge and Chrome.
There's a large gap 3 to 4 screens deep after Featured Posts.
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‎Jan 16, 2025
06:40 PM
1 Upvote
hopefully they will eventually provide equally great help for a fairly complex program.
They used to provide detailed PDFs with boxed DVD software in the heady days of useful Help docs. That was many years ago. I can only assume that those PDFs were very expensive to produce, were rapidly outdated when new and improved features were introduced and few people referred to them.
Since we've gone to the Cloud and SaaS, useful help has disappeared. The online Adobe guides are useless for me.I find that Google searches are far more useful and quicker.
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‎Jan 11, 2025
04:15 PM
Can you list your step by step workflow?
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Community Expert
in Lightroom ecosystem (Cloud-based) Discussions
‎Jan 09, 2025
12:09 AM
‎Jan 09, 2025
12:09 AM
Have you tried contacting the iPhone Academy for support?
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‎Jan 07, 2025
11:49 PM
Dell XPS 15 with i9 processor
Can you paste the full specs? Should be no issues with an XPS 15 and i9 processor. Sounds powerful enough.
just can't handle the workload of PS, LR or LRc with all three installed
Can you please elaborate?
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‎Jan 07, 2025
09:07 PM
I am currently using a windows 10 computer and have a creative cloud account for photoshop, light room, lightroom classic. I note that it also includes Acrobat.
Acrobat is definitely not included in any Photography Plan.
Can you provide a screenshot where it suggests that it is included?
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‎Jan 03, 2025
08:21 PM
Could be a browser issue. Opera is known to produce this error.
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‎Jan 02, 2025
01:24 PM
‎Jan 02, 2025
02:36 AM
Try using a different browser.
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‎Dec 28, 2024
09:10 PM
In fact in a chat with an adobe tech today they told me to keep it at 1gb max.
I keep seeing these anecdotal reports occasionally yet nowhere does Adobe document this in written articles online.
If a 1GB catalog was such a good benchmark, I'm sure it would be widely documented and practiced. Yet there are plenty of 1GB+ catalogs in daily use with no performance hit.
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‎Dec 28, 2024
04:21 PM
1 Upvote
my current catalog which is about 2 yrs old is at about 600mb. What is the max size for lr catalogs before things start slowing down?
A 600MB catalog over 2 years is quite manageable for Lightroom Classic and should perform well for many years.
Many people operate with hundreds of thousands of images in their catalogs with no issues.
Adobe's main advice over the years is to stick to one catalog unless you have very specific workflow needs. There is no need to split catalogs for performance reasons.
See https://helpx.adobe.com/lightroom-classic/help/single-catalog-benefits.html
See also:
https://www.lightroomqueen.com/community/threads/catalog-size-and-management.50035/
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‎Dec 27, 2024
12:39 PM
Same here. Never used JP2. Probably never will.
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‎Dec 27, 2024
11:51 AM
Good to know, @Glenn 8675309
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‎Dec 27, 2024
08:23 AM
Unfortunately, Photoshop Elements does not support JP2(JPEG2000) files.
File formats supported by Photoshop Elements are shown here:
https://helpx.adobe.com/photoshop-elements/kb/supported-file-formats-photoshop-elements.html
Photoshop does support them but they are not widely used. I would not be saving to JP2 format from a scanner
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Community Expert
in Lightroom ecosystem (Cloud-based) Discussions
‎Dec 25, 2024
02:49 AM
1 Upvote
‎Dec 25, 2024
02:49 AM
1 Upvote
FYI, Camera Raw is a plugin used by Photoshop and Bridge but not Lightroom.
Lightroom has Camera Raw support built into the program code. So, to get updated camera support in Lightroom, you only need to update Lightroom itself.
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‎Dec 24, 2024
01:32 AM
What is your system setup?
Settings > System > About
https://www.windowscentral.com/how-check-your-computer-full-specifications-windows-10
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‎Dec 23, 2024
10:17 PM
1 Upvote
Which version of Lightroom Classic and which macOS version?
Any chance you've inadvertently entered a Read Only mode?
https://www.lightroomqueen.com/community/threads/cant-edit-keywords-in-keywording-panel.41701/
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‎Dec 23, 2024
10:07 PM
Where exactly does Photoshop get stuck trying to startup?
Try deleting the preferences
As you start Photoshop, press and hold Control+Alt+Shift.
P.S. Time to update both via the Cloud desktop app.
Photoshop current version is 26.2.
https://helpx.adobe.com/es/photoshop/kb/uptodate.html
Lightroom Classic latest version is 14.1
https://helpx.adobe.com/es/photoshop/kb/uptodate.html
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