Acrobat Pro Desktop not installing from Creative Cloud? [on macOS Mojave 10.14.6]

[St Croix22889420kqom]

Trying to install Acrobat Pro Desktop from Creative Cloud.  It goes through the download process and says that it "Sucessfully downloaded and will now launch" but it is not downloaded and does not launch. The install link in the CC app reverts back to install. I've tried different links but they all take me to the CC App to install.  Any help?

[kglad]

restart your computer and check if your cc app shows an open button (instead of install) adjacent to acrobat dc

[St Croix22889420kqom]

It doesn't

[kglad]

what's your os version?

[St Croix22889420kqom]

[kglad]

if nothing else cc is installed on your computer:

uninstall the cc desktop app, using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud

reinstall acrobat dc

[St Croix22889420kqom]

Unfortunately that did not work either. 

 

[kglad]

using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

[John Waller · Accepted solution]

@St Croix22889420kqom 

Acrobat Pro DC requires Catalina (macOS 10.15) or later. It is not supported on Mojave (10.14).

https://helpx.adobe.com/acrobat/system-requirements.html

[kglad]

@John Waller is correct, and i missed that.

you need to update your os to, at least, 10.15