Acrobat pro disappeared

Forum|Forum|4 years ago
November 11, 2021
2 replies
7166 views

I tried to open a file with adobe acrobat this week to edit it. But the program was gone, and only Acrobat Reader DC was there. I dug around, and see that all files in the Acrobat program file are dated 11/8, about when my other program disappeared. Can anyone help me? This is an older computer, and I don't have disks to reinstall, or a DC subscription. Looks like an Adobe-pushed update gone horribly wrong.

General troubleshooting

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JR Boulay

Community Expert

Please vote for this feature request:

https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac/suggestions/44794654-installing-acrobat-pro-plus-acrobat-reader-is-a-ne

Acrobate du PDF, InDesigner et Photoshopographe

D

defaultsukou4d1nc63Author

Participant

Adobe just told me "version 9 which is no longer supported so i would recommend you to visit forums.adobe.com and get further help."

Worst customer support ever. They removed something from my computer that was working, and this is what they tell me?

R

ReverendTed21708240

Participating Frequently

I think this just happened to me as well. I've had the full version of Acrobat for years but it just wasn't there when I went to edit a PDF today. "Adobe Acrobat DC" is showing as "New" in my Start Menu. I've had Acrobat Reader installed alongside Acrobat Standard for a long time. I saw a reference in the Reader forum that a Reader DC update may have done this inadvertently. Like you, I'm not sure I could even locate the original media.

Very disappointed if Adobe basically just stole my paid-for version of Acrobat and won't do anything to replace it.

ellencarnahan

Participating Frequently

I found this page when my Acrobat Pro seemed to have (OK, definitely!) disappeared... Thank you all for reassuring me I wasn't alone!

@ReverendTed21708240, thanks to your description of having a "more functional product," I tried uninstalling DC and rebooting first before attempting to reinstall Pro. It worked! Adobe files on my comp also remembered the SN# so I didn't have to go looking for that.

Hope this helps someone! I will NOT be reinstalling DC, in case anyone's wondering 😉

Ellen

Ugh, now it's constantly crashing. 😞 I'll update if I solve the issue. I'm inclined to look for an alternative. Like everyone else, it worked fine until it was removed without my approval or notification. ~E

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