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E
EDGR2
Participant
January 4, 2024
Question

Acrobat Pro e-sign stuck on uploading

  • January 4, 2024
  • 1 reply
  • 4477 views

Hi,

 

When i try to request a e-signature on Acrobat Pro, the window is stuck on "Uploading..." indefinitely.

 

 

I have the same issue with all my PDFs documents.

 

Any idea how to fix this problem?

    This topic has been closed for replies.

    1 reply

    I
    ita3073657
    Participant
    January 8, 2024

    I just dealt with this problem on a user's computer.  I uninstalled/reinstalled from the Creative Cloud app, deleted all preferences and user-based settings, and re-created their Adobe account and re-assigned licensing.  Nothing worked.  I was finally able to resolve their issue by going to Control Panel/Programs and Features, right clicking on Adobe Acrobat, clicking on Change, then running a repair.  After I did this, a new version of the dialog screen appeared for e-signing and the user was able to complete the procedure.  Hope this helps.

    V
    Vermontt
    Participant
    August 19, 2024

    Hi, I have tried the steps below but still getting stuck on "uploading" when requesting a e-signature on Acrobat Pro.

     

     - Uninstalled and re-installed Adobe Acrobat 

     - Repaired Adobe Acrobat (twice) through control panel

     - Ran both SFC and DISM commands which repaired corrupted files

     - Rebooted the device multiple times

     

    Any other suggestions would be appreciated. TIA.

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