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katelyn_1115
Participant
May 5, 2025
Question

Acrobat Pro Error when opening PDF documents

  • May 5, 2025
  • 1 reply
  • 779 views

When I open a PDF with Acrobat Pro, the error in the screenshot appears. It seems that version 25.001.20458 had fixed this but the optional update on April 28th - version 25.001.2047 has brought it back. 

 

I've tried uninstalling/re-installing, uninstalling, using Acrobat cleaner tool and re-installing without luck.

 

Any ideas? I can't seem to find a way to downgrade.

 

Thanks in advance! 

1 reply

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
May 5, 2025

Hi katelyn_1115,

 

Thank you for reaching out.

 

Please confirm if the issue occurs with a particular file or all files. If it happens with a specific PDF, could you share it with us so we can check it?

If that is not the case, please collect the logs using the steps suggested in the following help document: https://adobe.ly/3EMA4W9. Share the log ID with us. Also, share the OS version on the machine.

 

Feel free to let us know if you need any help.

 

Thanks,

Meenakshi

 

K
katelyn_1115Author
Participant
May 6, 2025

Hi Meenakshi,

 

Thanks for getting back so quickly! It is happening with all files. I am having the user collect the logs and will share the log ID ASAP.

 

Thanks!

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