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Acrobat Pro failing to launch or not opening documents - No Error messages

New Here ,
Nov 25, 2024 Nov 25, 2024

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I'm encountering this issue on multiple computers for multiple clients. When attempting to open PDFs, Acrobat either fails to open or opens without displaying the document. No error message appears.

 

I've tried completely removing all Adobe-related files and folders from the user data, program data, and temp directories, followed by a fresh installation of the latest Acrobat version.

 

Disabling enhanced security settings, certified plugins, and the new Acrobat look, which previously resolved similar issues, is no longer effective.

 

Has anyone else encountered this error or knows of a solution?

~Miffin
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General troubleshooting , PDF

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Adobe Employee ,
Nov 28, 2024 Nov 28, 2024

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Hi @Miffin 

 

Could you please share the Acrobat version, OS version and when the issue started ?

 

Regards

Ravi

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