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Acrobat Pro for Mac - Issue with Recent Files

Explorer ,
Apr 14, 2024 Apr 14, 2024

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Within the last several weeks Acrobat Pro will not list any PDFs opened from DropBox on my computer in the Recent files list or page. This is on all my machines. InDesign and Photoshop both list DropBox files in the Recent files list and page. I've given Acrobat permission for Full Disk Access as well. Any ideas? Anyone else experiencing this?

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Modern Acrobat , PDF

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New Here ,
Apr 20, 2024 Apr 20, 2024

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Same problem here. I thought it was all files, but you are right, it's only PDFs from Dropbox. 

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Explorer ,
Apr 22, 2024 Apr 22, 2024

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Thanks for confirming you have the same issue! Does Adobe tech support actually weigh in on these?

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Adobe Employee ,
Apr 22, 2024 Apr 22, 2024

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Hi LenL and jaffbro,

 

Thank you for reaching out.

 

Please confirm if the issue occurs only with the files opened from DropBox.

Did you check if the recent list updates all other files? Could you please share the Acrobat and OS version on the machine?

 

Thanks,

Meenakshi

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Explorer ,
Apr 22, 2024 Apr 22, 2024

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I'm using Acrobat Pro Version 24.002.20687

Mac System Software Sonoma 14.4.1

I don't know if it's because DropBox moved all Dropbox files into the User Library Folder in the Cloud Files folder, but all my other Adobe Products continue to open recent DropBox files. Acrobat has been given full disk access as well.

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Explorer ,
Apr 22, 2024 Apr 22, 2024

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Also the recent list does list all other files.

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Engaged ,
Nov 01, 2024 Nov 01, 2024

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I first reported this issue in this community approximately one year ago. My post was upvoted. Several others have since reported it. I agree that this only occures with files opened in Acrobat from within Dropbox. I do not have this problem with any of  my Microsoft programs, BBEdit, or any of my several other programs. ALSO - and this seems likely related - after exporting an FDF file to a Dropbox folder and then trying to re-import the same FDF file,  the file is greyed out , so I have to either (a) leave the folder and then return to it again, or (b) click on "Show Options > Show: Acrobat FDF Files" in the Finder dialog box before I can import the FDF file. That problem does not occure when the FDF file is not in a Dropbox folder. COMMENT: Since these problems occur only in Acrobat I would hope that Dropbox is not suggested as the source of the problem.  As long as we have been reporting the issue it does not seem unreasonable to be of the opinion that the problem is past-due for a solution.

 

I'm using Acrobat Pro Build: 24.3.20180.0 

Although I am using Mac OS Sequoia Beta this problem has nagged me for over a year, well before I upgraded from Mac OS Sonoma 14.4.1 to Sequoia

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Adobe Employee ,
May 08, 2024 May 08, 2024

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Hi LenL,

 

Thank you for sharing the information.

 

The issue has already been reported to the team, and they are looking into this.

We will update you once we have more information.

 

We appreciate your patience.

 

Thanks,

Meenakshi

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Participant ,
Jul 18, 2024 Jul 18, 2024

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It is now July 19, and we still have this issue. Any update please?

 

Note: This topic is also discussed here https://community.adobe.com/t5/acrobat-discussions/acrobat-not-adding-locally-created-files-to-recen...

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Engaged ,
Nov 01, 2024 Nov 01, 2024

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I am reposting my reply here so that it alerts Meenakshi as I intended with my first reply sent in error  to LenL. 

I first reported this issue in this community approximately one year ago. My post was upvoted. Several others have since reported it. I agree that this only occures with files opened in Acrobat from within Dropbox. I do not have this problem with any of  my Microsoft programs, BBEdit, or any of my several other programs. ALSO - and this seems likely related - after exporting an FDF file to a Dropbox folder and then trying to re-import the same FDF file,  the file is greyed out , so I have to either (a) leave the folder and then return to it again, or (b) click on "Show Options > Show: Acrobat FDF Files" in the Finder dialog box before I can re-import the FDF file. That problem does not occur when the FDF file is not in a Dropbox folder. COMMENT: Since these problems occur only in Acrobat I would hope that Dropbox is not suggested as the source of the problem.  As long as we have been reporting the issue it does not seem unreasonable to be of the opinion that the problem is past-due for a solution.

 

I'm using Acrobat Pro Build: 24.3.20180.0 

Although I am using Mac OS Sequoia Beta this problem has nagged me for over a year, well before I upgraded from Mac OS Sonoma 14.4.1 to Sequoia

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Explorer ,
Nov 01, 2024 Nov 01, 2024

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LATEST

I continue to have all the same issues you mention above including the greyed out file issue. I'll mention again I use the entire Adobe Suite and none of the other programs like InDesign and Photoshop have problems with DropBox, especially the recent files problem. 

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Participant ,
Aug 13, 2024 Aug 13, 2024

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Adobe Support assisted me to remove current version and install Acrobat Pro 2023.003.20269 whilst Adobe Technical Engineers resolve this issue.

Screenshot 2024-08-14 at 9.34.37 PM.jpg

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New Here ,
Sep 20, 2024 Sep 20, 2024

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Unreal.. this issue has been reported since early Spring and we're almost in October and still asking the same question. Meanwhile countless AI bloat as been added to all softwares, multiple updates, and we can't even get recent files from any cloud storage? I tried linking Dropbox (not sure why I would want to grant full access to my DB account to Acrobat), and still nothing. Maybe by next year or something, we'll get a fix.

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