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Acrobat Pro for Mac - Issue with Recent Files

Community Beginner ,
Apr 14, 2024 Apr 14, 2024

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Within the last several weeks Acrobat Pro will not list any PDFs opened from DropBox on my computer in the Recent files list or page. This is on all my machines. InDesign and Photoshop both list DropBox files in the Recent files list and page. I've given Acrobat permission for Full Disk Access as well. Any ideas? Anyone else experiencing this?

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Modern Acrobat , PDF

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New Here ,
Apr 20, 2024 Apr 20, 2024

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Same problem here. I thought it was all files, but you are right, it's only PDFs from Dropbox. 

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Community Beginner ,
Apr 22, 2024 Apr 22, 2024

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Thanks for confirming you have the same issue! Does Adobe tech support actually weigh in on these?

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Adobe Employee ,
Apr 22, 2024 Apr 22, 2024

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Hi LenL and jaffbro,

 

Thank you for reaching out.

 

Please confirm if the issue occurs only with the files opened from DropBox.

Did you check if the recent list updates all other files? Could you please share the Acrobat and OS version on the machine?

 

Thanks,

Meenakshi

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Community Beginner ,
Apr 22, 2024 Apr 22, 2024

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I'm using Acrobat Pro Version 24.002.20687

Mac System Software Sonoma 14.4.1

I don't know if it's because DropBox moved all Dropbox files into the User Library Folder in the Cloud Files folder, but all my other Adobe Products continue to open recent DropBox files. Acrobat has been given full disk access as well.

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Community Beginner ,
Apr 22, 2024 Apr 22, 2024

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Also the recent list does list all other files.

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Adobe Employee ,
May 08, 2024 May 08, 2024

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Hi LenL,

 

Thank you for sharing the information.

 

The issue has already been reported to the team, and they are looking into this.

We will update you once we have more information.

 

We appreciate your patience.

 

Thanks,

Meenakshi

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