Acrobat Pro for Mac - Issue with Recent Files

Forum|Forum|1 year ago
April 14, 2024
5 replies
2607 views

Within the last several weeks Acrobat Pro will not list any PDFs opened from DropBox on my computer in the Recent files list or page. This is on all my machines. InDesign and Photoshop both list DropBox files in the Recent files list and page. I've given Acrobat permission for Full Disk Access as well. Any ideas? Anyone else experiencing this?

Correct answer LenL

Acrobat just updated yesterday, and all of a sudden Recent Files from DropBox are now appearing in the Recent files list. Can anyone else who experienced this problem see if it's also now working for you?

Thanks!

L

LenLAuthorCorrect answer

Inspiring

Acrobat just updated yesterday, and all of a sudden Recent Files from DropBox are now appearing in the Recent files list. Can anyone else who experienced this problem see if it's also now working for you?

Thanks!

F

fashionable_being15A7

Participating Frequently

At long last! It does seem to work. Wonderful news. Thanks for pointing it out.

stubborncreative

Inspiring

Adobe Support assisted me to remove current version and install Acrobat Pro 2023.003.20269 whilst Adobe Technical Engineers resolve this issue.

F

fashionable_being15A7

Participating Frequently

Unreal.. this issue has been reported since early Spring and we're almost in October and still asking the same question. Meanwhile countless AI bloat as been added to all softwares, multiple updates, and we can't even get recent files from any cloud storage? I tried linking Dropbox (not sure why I would want to grant full access to my DB account to Acrobat), and still nothing. Maybe by next year or something, we'll get a fix.

Meenakshi Negi

Community Manager

Hi LenL,

Thank you for sharing the information.

The issue has already been reported to the team, and they are looking into this.

We will update you once we have more information.

We appreciate your patience.

Thanks,

Meenakshi

stubborncreative

Inspiring

It is now July 19, and we still have this issue. Any update please?

Note: This topic is also discussed here https://community.adobe.com/t5/acrobat-discussions/acrobat-not-adding-locally-created-files-to-recent-files/td-p/14597273

Meenakshi Negi

Community Manager

Hi LenL and jaffbro,

Thank you for reaching out.

Please confirm if the issue occurs only with the files opened from DropBox.

Did you check if the recent list updates all other files? Could you please share the Acrobat and OS version on the machine?

Thanks,

Meenakshi

L

LenLAuthor

Inspiring

I'm using Acrobat Pro Version 24.002.20687

Mac System Software Sonoma 14.4.1

I don't know if it's because DropBox moved all Dropbox files into the User Library Folder in the Cloud Files folder, but all my other Adobe Products continue to open recent DropBox files. Acrobat has been given full disk access as well.