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stephenm29629121
stephenm29629121
Participating Frequently
October 16, 2023
Answered

Acrobat Pro freezing trying to zoom on a Mac

  • October 16, 2023
  • 6 replies
  • 8413 views

Application contanstly freezes when trying to zoom into a document. Not specific to one document, but seems to be more of an issue with arcitechtural plans than more basic PDFs. Clean install has not helped. 

 

Build 

 23.6.20320.0

Mac OS 13.6

Mac Studio M1 Ultra 128GB RAM

    Correct answer ChrisPlassaras

    Preferences > Page Display > Uncheck smooth images.
    That solved me the problem. In the same way uncheck smooth line art or  enchance thin lines you think that these causes the problems.

    6 replies

    Emanuele Colombo
    Emanuele Colombo
    Participant
    June 4, 2024

    I may have found the solution. I don't have UI language sets to english so maybe the translation could not be 100% correct:

    In Preference > Page Display > smooth text for: <-try to change this value!

    In my case I had "for notebook or LCD monitor" and I solved zoom freezing setting this value to "For the monitor" (I'm on an iMac 5k).

     

    Let me know everybody!

    I
    IT26234860zal2
    Participant
    January 8, 2024

    I have the same problem,  Ctrl++ 25% 50% is normal, up to 75% will freezing

      C
      Chris27796333npra
      Participant
      January 10, 2024

      I have the same issue, unchecking smooth images, enhance thin lines etc hasn't helped.

      ChrisPlassaras
      ChrisPlassarasCorrect answer
      Inspiring
      November 2, 2023

      Preferences > Page Display > Uncheck smooth images.
      That solved me the problem. In the same way uncheck smooth line art or  enchance thin lines you think that these causes the problems.

        F
        frankkabu
        Participant
        November 7, 2023

        didn't work for me 😞

        Amal.
        Community Manager
        Amal.Community Manager
        Community Manager
        November 13, 2023

        Hi there

         

        Would you mind collecting the Adobe Crash/freeze logs https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html and sharing them via any cloud storage? Just upload the log file to the cloud and generate the link and share that link with us for further investigation.

        Regards
        Amal

        uhronryan
        uhronryan
        Participant
        November 1, 2023

        Same issue here.  Using the Marquee Zoom tool, Acrobat 23.006.23060 severly lags or even freezes.  When I open the same files in Acrobat 2021.005.20048 on same Mac running Ventura 13.5.2 everything zooms and acts normally.

          ChrisPlassaras
          ChrisPlassaras
          Inspiring
          November 1, 2023

          same issue, in Imac M1 Monterey 12.7.1  I have sent  the report. 
          Acrobat freezes when zoom in or zoom out. This happens mostly  in pdfs  with icons generated by my own Indesign 17.4.2 and older.

          ChrisPlassaras
          ChrisPlassaras
          Inspiring
          November 1, 2023

          edit in previus message: in pdfs with images (not icons) which has been exported by my own Indesign 17.4.2 and older versions

          ChrisPlassaras
          ChrisPlassaras
          Inspiring
          November 1, 2023

          Acrobat version 2023.006.20360

          Amal.
          Community Manager
          Amal.Community Manager
          Community Manager
          October 16, 2023

          Hi @stephenm29629121 

           

           

          Thank you for reaching out, and I hope you're doing well . I understand you're experiencing some issues, and I'm here to assist you.

           

          Collecting logs can be a helpful step in diagnosing and resolving any problems you're experiencing. Here are the instructions for collecting and sharing the logs:

          1. Adobe CC Logs: You can collect Adobe CC logs by following the steps provided in this guide: Adobe CC Log Collection Guide.

          2. Crash/Freeze Logs (Adobe Acrobat): To collect logs for Adobe Acrobat crashes and freezes, please refer to this guide: Adobe Acrobat Log Collection Guide.

           

          Once you've gathered the necessary logs, you can upload them to a cloud storage service of your choice. Some popular options include Google Drive, Dropbox, or OneDrive. Here's a simple process to upload and share the logs:

           

          1. Upload your log files to your chosen cloud storage.
          2. Generate a shareable link for the uploaded files.
          3. Share the generated link with us for further investigation.

           

          If you have any questions or encounter any issues while collecting or sharing the logs, please don't hesitate to ask for further assistance.


          Regards
          Amal

          stephenm29629121
          stephenm29629121Author
          Participating Frequently
          October 18, 2023

          Here's the link to the sample file: https://www.dropbox.com/scl/fi/s5pc0vwxld3yiapuea6er/Sample-of-Acrobat.txt?rlkey=qoeyhimvc2wxyde9sehg8uyuf&dl=0

           

          When zooming into a document CPU increases to 125%. Same document works fine on my MacBook Pro.

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