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stephenm29629121
Participating Frequently
October 16, 2023
Answered

Acrobat Pro freezing trying to zoom on a Mac

  • October 16, 2023
  • 6 replies
  • 8413 views

Application contanstly freezes when trying to zoom into a document. Not specific to one document, but seems to be more of an issue with arcitechtural plans than more basic PDFs. Clean install has not helped. 

 

Build 

 23.6.20320.0

Mac OS 13.6

Mac Studio M1 Ultra 128GB RAM

Correct answer ChrisPlassaras

Preferences > Page Display > Uncheck smooth images.
That solved me the problem. In the same way uncheck smooth line art or  enchance thin lines you think that these causes the problems.

6 replies

Emanuele Colombo
Participant
June 4, 2024

I may have found the solution. I don't have UI language sets to english so maybe the translation could not be 100% correct:

In Preference > Page Display > smooth text for: <-try to change this value!

In my case I had "for notebook or LCD monitor" and I solved zoom freezing setting this value to "For the monitor" (I'm on an iMac 5k).

 

Let me know everybody!

Participant
January 8, 2024

I have the same problem,  Ctrl++ 25% 50% is normal, up to 75% will freezing

Participant
January 10, 2024

I have the same issue, unchecking smooth images, enhance thin lines etc hasn't helped.

ChrisPlassaras
ChrisPlassarasCorrect answer
Inspiring
November 2, 2023

Preferences > Page Display > Uncheck smooth images.
That solved me the problem. In the same way uncheck smooth line art or  enchance thin lines you think that these causes the problems.

Participant
November 7, 2023

didn't work for me 😞

Amal.
Community Manager
Community Manager
November 13, 2023

Hi there

 

Would you mind collecting the Adobe Crash/freeze logs https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html and sharing them via any cloud storage? Just upload the log file to the cloud and generate the link and share that link with us for further investigation.

Regards
Amal

uhronryan
Participant
November 1, 2023

Same issue here.  Using the Marquee Zoom tool, Acrobat 23.006.23060 severly lags or even freezes.  When I open the same files in Acrobat 2021.005.20048 on same Mac running Ventura 13.5.2 everything zooms and acts normally.

ChrisPlassaras
Inspiring
November 1, 2023

same issue, in Imac M1 Monterey 12.7.1  I have sent  the report. 
Acrobat freezes when zoom in or zoom out. This happens mostly  in pdfs  with icons generated by my own Indesign 17.4.2 and older.

ChrisPlassaras
Inspiring
November 1, 2023

edit in previus message: in pdfs with images (not icons) which has been exported by my own Indesign 17.4.2 and older versions

ChrisPlassaras
Inspiring
November 1, 2023

Acrobat version 2023.006.20360

Amal.
Community Manager
Community Manager
October 16, 2023

Hi @stephenm29629121 

 

 

Thank you for reaching out, and I hope you're doing well . I understand you're experiencing some issues, and I'm here to assist you.

 

Collecting logs can be a helpful step in diagnosing and resolving any problems you're experiencing. Here are the instructions for collecting and sharing the logs:

  1. Adobe CC Logs: You can collect Adobe CC logs by following the steps provided in this guide: Adobe CC Log Collection Guide.

  2. Crash/Freeze Logs (Adobe Acrobat): To collect logs for Adobe Acrobat crashes and freezes, please refer to this guide: Adobe Acrobat Log Collection Guide.

 

Once you've gathered the necessary logs, you can upload them to a cloud storage service of your choice. Some popular options include Google Drive, Dropbox, or OneDrive. Here's a simple process to upload and share the logs:

 

  1. Upload your log files to your chosen cloud storage.
  2. Generate a shareable link for the uploaded files.
  3. Share the generated link with us for further investigation.

 

If you have any questions or encounter any issues while collecting or sharing the logs, please don't hesitate to ask for further assistance.


Regards
Amal

stephenm29629121
Participating Frequently
October 18, 2023

Here's the link to the sample file: https://www.dropbox.com/scl/fi/s5pc0vwxld3yiapuea6er/Sample-of-Acrobat.txt?rlkey=qoeyhimvc2wxyde9sehg8uyuf&dl=0

 

When zooming into a document CPU increases to 125%. Same document works fine on my MacBook Pro.