Recently ,for some reason my Acrobat Pro has become super slow and fails to open PDF's regularly. I know there are add-ins I dont tneed but am unsure which to disable. I have to try multiple times to open a file. Nothing opens. Then I have to go to Task Manager and "end task" for sometimes 5 or more Adobe's. Then just maybe it will open if I try again. This is awful and embarrassing. Especially during a Teams or Zoom when I need to open a file. See pic.
Maybe its time to look elsewhere for PDF management.
Have you started experiencing this issue recently?
What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.20687 installed. Go to Help > Check for updates and reboot the computer once.
Also try to repair the installation from the help menu (Win Only) and see if that works.
I have been having the same issue for months now. I have to try multiple times to open a file!!. I dont use any add-ins and simply use Adobe to read PDF files.
Not sure why this is happening. I tried resetting the Acrobat preferences, I have also removed and reinstalled Adobe. The problems comes back in a few days.
Also having the same issues. I have it set so that every time I save a PDF with Illustrator, it should open immediately with Acrobat. Acrobat is painfully delayed; the files won't open, or will pop open 10 minutes late. As OP identified, the only solution is to go into Task Manager and end all the Adobes in there - and even then it doesn't always work. Why is this happening, and what can I do to fix it?
Only started happening like this with the more recent ai update. Would love if Adobe spent less time pushing half-baked concepts (no I don't want to "talk" to my .pdf) and instead made sure their products actually work..
Same issue here in Acrobat Pro as part of the full CC suite.... 30 seconds to open app, 30 seconds to open a PDF. Insane for a product I pay almost $700 annually.
I don't know about Acrobat Pro, but I had that problem with Adobe Acrobat. There seem to have been an update that changed a value. For me, the value I had to change was the "Documents in recently used list".
It's in "Preferences" - "Documents".
That value was up to 100, I changed it to 2 (I tested it with 5 and it works just as good) and now Acrobat opens quickly.
Could both versions share the same update packages?
Same here, just started in October 2024. The user complained that PDF files opened slowly. After testing by stopping all our Malwarebytes services, the problem stopped. It resides in our situation as a scan for malicious activity. Turned services back on problem returns. So, we will review more settings without compromising the users security.
My solution without issues and use it myself is PDF Exchanger which is same as Acrobat but not as pretty but gets the job done with simplicity.
User like Adobe and I see why, no one likes change but not compromising security for this.
Hope this helps someone. Also tried the tips offered but didn't work in our case.
Acrobat Pro started opening very slow for us about 2-3 weeks ago after an update, and we finally figured out what the problem was for us. We went to Edit > Preferences > Security (Enhanced) > under Sandbox Protections, uncheck Enable Protected Mode at startup. Then close Acrobat Pro and reopen.
PDF's went from taking 20 seconds to open to opening instantly. I'm sure this opens us up to viruses if a malicious file is opened, but we have strong anti-virus software anyways and don't have time to continue troubleshooting. Hope this helps someone.
I was having the same issue over the past few days. It took 30 seconds to open any PDF file. I updated the security preferences like you said and it worked! Thank you so much. Most of my job is getting information from PDFs.
Change the protection mode on preferences, it's not just Malwarebytes. Don't change the security on the system, change the protection security within Adobe, it's either one or the other...
I had this as well,. Made a wild guess and disabled "Sync preferences across devices" in Preferences / Adobe Online Services. Now my files are opening swiftly as they used to.
I pay a monthly subscription fee, and I use the latest of Microsoft products. Thi is rediculus that I Adobe has chosen to not fix this issue and release an update for all of us. It's real sad as Adobe is not cheap.. and there are far better and much cheaper solutions but due to the name I've been sticking with a product that does not work and causes aggravation. Not right guys yall are a 200 billion dollar company by market cap, get your Self together.
23
Replies
AdChoices
