Skip to main content
A
Alberto Gabri
Inspiring
March 5, 2025
Question

Acrobat Pro keeps freezing and hanging

  • March 5, 2025
  • 3 replies
  • 2048 views

Hi all,

This is a cry for help, I'm the IT Manager for an architectural firm.

Some of our users are experiencing a lot of problems with Acrobat Pro, especially when the pdf are complicated drawings(we're an architectural firm after all :D).

The file themselves are not heavy(like less than 5MB).

 

I've tried basically everything I knew but it keeps happening, basically I did:

-tinkered with various settings(new acrobat/old acrobat, latest version and previous versions etc)

-unistalled and reinstalled Acrobat

-unistalled and reinstalled all apps and the CC, using adobe cleaner and manually cleaning leftovers folder

-changed windows profile

 

Last weekend I did a clean installation of Windows and all other apps, Acrobat worked like for a couple hours anche then it broke again!

 

One of the worst cases is one of our directors(the machine I did in the weekend was his), basically he cannot do anything: every time he opens a pdf it works maybe for a couple of pages but then it freezes and hang there forever, it doesn't crash.

 

I also did a session with the tool Adobe Acrobat Diagnostics and sent the result but I haven't heard back.

The ID is 55189dc7-6b6f-412e-a323-6c16801e6e20

 

Ah, the specs of the machine in question are

 

Dell Precision 5490

Intel Core Ultra 7 165H

64GB of RAM

nVidia RTX 2000 Ada

Windows 11 24H2

 

If you ask me it should be more than enogh to read some pdf....

 

Please help me

 

Alberto

 

3 replies

M
Maksim25482365qs3y
Participant
August 22, 2025

did you ever figure out this issue?

    J
    Jennyreynekeart
    Participant
    October 3, 2025

    I was wondering the same thing. I am having endless Adobe hanging and then crash issues. It is extremely frustrating.  I have noticed when I  start up it gives me another instance of distiller is starting up and this one cannot continue message. Shouldn't these kind of bugs be sorted out when one enables the automatic updates?

    A
    Alberto GabriAuthor
    Inspiring
    October 10, 2025

    Hi! Sorry Maksim for the late response!

    Sadly no, I haven't been able to solve the issue and kinda surrender myself to it 'cause I think I have tried basically everything I could without success.

    L
    LCA625
    Participant
    June 6, 2025

    I'm also having the problem of the Numbering Pages option just hanging, and the spinner spins and spins.

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    August 21, 2025

    Hi @#580422,

     

    Hope you are doing well. Sorry for the delayed response.

     

    Do you still see the issue? If yes, would you mind updating the app to the latest version (25.1.20630) and letting us know if the issue is fixed for you?

     

    We made several performance and stability enhancements with the upcoming version, and it should be worth a try.

    To do so, go to Menu > Help > Check for Updates.

     

    If you still experience the issue, please share a few pieces of information for further investigation:

    1. The OS of your device and the version;

    2. A screen recording of the entire event for better understanding;

    3. Logs from your machine: https://adobe.ly/41KXV0V. Please make sure Procmon is selected (Windows only). You can upload logs using this tool and share your Unique log ID with us. 

     

    Look forward to hearing from you.


    Regards,
    Souvik.

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    March 5, 2025

    @Alberto Gabri 

     

    I've moved your post from Adobe Acrobat Reader (which is free)  to the Acrobat forum.

     

    Jane

     

     

      S_S
      Community Manager
      S_SCommunity Manager
      Community Manager
      March 7, 2025

      Hi @Alberto Gabri,

       

      Hope you are doing well. Sorry for the trouble.

       

      You might want to try a few steps:

      • Go to Edit > Preferences > Page Display
      • Under Rendering, disable:
        • Use 2D Graphics Acceleration
        • Smooth Line Art
        • Enhance Thin Lines
      • Restart Acrobat and test.
      • Next, go to Edit > Preferences > Security (Enhanced)
      • Disable Protected Mode at startup and Enhanced Security
      • Restart Acrobat and test.
      • Then, go to System Settings > System > Display > Graphics Settings
      • Turn off Hardware-accelerated GPU scheduling
      • Restart.

      If none of this helps, please update the app to the latest version (2024.005.20428). To do so, go to Menu-> Help-> Check for Updates.

       

      If the issue persists on the latest version, please help us gather the logs from your machine: https://adobe.ly/41KXV0V. Please make sure Procmon is selected. You can upload logs using this tool and share your Unique log ID with us. 

       

      Look forward to hearing from you.


      Regards,
      Souvik.

      A
      Alberto GabriAuthor
      Inspiring
      March 11, 2025

      Hello Souvik, 

      Thank you very much for your answer!

       

      Somethings of the ones you mentioned I already tried without success before writing here(mainly the security options).

       

      I did try the other suggestion of yours, with some documents it's better but with other it still freezes.

       

      I run the diagnostic tool again and this is the ID: 360cdcea-abd8-4e84-87a6-2c8c438a00b6

       

      (I already did a couple weeks ago but received no feedback with this ID 55189dc7-6b6f-412e-a323-6c16801e6e20)

       

      Hope this can help

       

      Thank you and have a good day

       

      Alberto

       

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices