Acrobat Pro not opening up on new MacBook Air

New Here ,
Jul 31, 2022 Jul 31, 2022

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Just upgraded to a new MacBook Air. I have a monthly subscription to Adobe Acrobat Plus. I see the icon but PDFs are not opening up, either by doubleclicking them or by dragging them on top of the icon in the launcher.

 

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Adobe Employee ,
Aug 08, 2022 Aug 08, 2022

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Hi there

 

Hope you are doing well and sorry for the trouble.

 

quote

Just upgraded to a new MacBook Air. I have a monthly subscription to Adobe Acrobat Plus. I see the icon but PDFs are not opening up, either by doubleclicking them or by dragging them on top of the icon in the launcher.

 

There is no application named Adobe Acrobat Plus. I have checked the Adobe account you are using on this community and found that you have a subscription for the Acrobat Pro DC application.

 

Are you unable to open the PDF files or the Acrobat DC application itself?

 

What happens when you try to open the PDF files? Do you get any error message? If yes, please share the screenshot of the same for a better understanding.

 

What is the version of the application and the OS you are using? To check the version of the application go to Help > About Acrobat and make sure you have the recent version 22.1.20169 installed. Go to Help > Check for updates and reboot the computer once.

 

We are here for help, Just need more information.

 

Regards

Amal

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New Here ,
Aug 08, 2022 Aug 08, 2022

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Hi Amal, yes, Adobe Acrobat Pro is what I mean. I cannot open any PDFs, either one that I just made by scanning or one that I received or had already. But also when I doubleclick on the icon in the launcher, it doesn't open up either. This just started happening with the new MacBook Air. My Mac OS is Monterey 12.5. Here is what I see in Apps folder. I don't know what you mean by going to Help>About Acrobat -- do you mean on the Adobe site? I should also have Bridge -- I believe that is part of my subscription.

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Adobe Employee ,
Aug 09, 2022 Aug 09, 2022

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Hi there

 

Sorry to hear that. Please try to remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer and reinstall the application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that works for you. 

 

Regards

Amal

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New Here ,
Aug 09, 2022 Aug 09, 2022

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I am having the same issue with my Mac Mini. I am also running Montgomery 12.5.  Also all my Adobe Cloud products are very slow to load. 

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Adobe Employee ,
Aug 10, 2022 Aug 10, 2022

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Hi there

 

Please try the steps shared above and see if that works.

 

Let us know if you experience any trouble and need more help

 

Regards

Amal

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New Here ,
Aug 10, 2022 Aug 10, 2022

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When I try to run the acroCleanerTool it just locksup ;

Processing 1of 1

/Removing/Applications/Adobe Acrobat DC/Adobe Acrobat.app...

It does not respond and I have to kill the app.

No Luck

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New Here ,
Aug 12, 2022 Aug 12, 2022

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This did not work. I will try again, though.
s

[P.I Removed by Moderator]

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Adobe Employee ,
Aug 12, 2022 Aug 12, 2022

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Hi there

 

You may also try enabling the root account in MAC and try using the application there and check.

 

Regards

Amal

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