Acrobat Pro not Working after Regular Payment

[_Jesssbmg_]

Good Day

I've had Adobe Acrobat Pro for a while now and normally get charged on the 3rd of every month. This was the case for the month of Feb, however it isn't being reflected in my app. It also doesn't say anything under plans and payment, nothing in orders and invoices or in plans. Please can someone help me?

[creative explorer]

@_Jesssbmg_ are you still experiencing account issues.... if you go to the bottom, there should be a 'chat' box, you can scroll down to the bottom and you can contact Customer Support

[Meenakshi Negi · Accepted solution]

Hi _Jesssbmg_,

Thank you for reaching out, and sorry about the delay in response.

The issue might have been resolved by now. If you still experience issues with the subscription, ensure that you are using the correct email address for the account. Please refer to the information in the following help document: https://adobe.ly/4brKTZy. 

Please share your Adobe ID (email address) used to purchase the service in the private message. We will check the account details for you. 

Let us know if you need any help.

Thanks,

Meenakshi