Acrobat Pro on Mac The Selected Color Format is not supported

[garyhooper]

I'm using an HP LaserJet M479 all-in-one.  All was working well on my old MacBook Pro (Intel), but not on my new MacBook Pro M4 (software was re-installed, not migrated).

Now, when scanning in color, I always get the error "The Selected Color Format is not supported". Scanning using Image Capture works fine, so it seems to be an Acrobat problem.

Anyone have a solution for this?

[creative explorer]

@garyhooper it might be the HP LaserJet M479 all-in-one is no longer compatitble with the MacBook Pro M4. I tried looking for that printer on HP website, and I can't find it. I found toner for it, but not the printer itself. I found another document that said it was launch on May 20, 2019 as HP Color LaserJet Pro MFP M479fdn printer was first available. That's 6 years ago... so I highly doubt the old printer will have a printer driver for the M4, if they no longer sell the printer anymore. 

[garyhooper]

HP's latest drivers were released in Nov 2024, after the release of Sequoia and the M4. HP's scanning app works fine with color images; only Acrobat fails.

[AnandSri]

Hello,

I hope you're doing well, and we apologize for the delayed response and the trouble.

Please ensure you have the latest version of Acrobat installed on the machine: 24.005.20421 Optional update, Feb 24, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and check. For more information, see this: https://adobe.ly/4ie77AE.

If the issue persists, could you please collect the logs from the affected machine and share it with us for further investigation? Collect the Print logs as well from the machine.

Thanks,

Anand Sri.

[garyhooper]

How can I attach logs herein?  (Zips cannot be attached.)  Logs were submitted to Adobe under reference bc76ede6-426f-403e-8745-a5b9519616d0.

[AnandSri]

Hello @garyhooper

I hope you're doing well, and we apologize for the delayed response and the trouble.

The issue has been addressed with the latest build of Acrobat: 25.001.20643, Optional update, Aug 25, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and try again.

Let us know if you experience any issues.

Thanks,
Anand Sri | Acrobat Community Team
Meet Acrobat Studio

[garyhooper]

Will this bug also be fixed in Adobe Acrobat 2024?

[AnandSri]

Hello @garyhooper 

The latest version released for Acrobat 2024 Perpetual license is: 24.001.30254 Planned update, Jun 10, 2025. Are you on this version? If not, please install the latest available version and try again.

If the issue still continues, then please collect the fresh logs and share them with us. Print Logs.

Thanks,

Anand Sri.

[garyhooper]

@AnandSri  Yes, I am on 24.001.30254, and the problem persists.  Check Updates shows no updates available.  How do I access the Jun 10, 2025 version, and what is its version number?

[AnandSri]

Hello @garyhooper 

I am sorry for the delayed response. The last update for the Acrobat Classic 2024 was released on June 10, 2025, and the build number was 24.001.30254. From your description, you are already on the latest available build. Could you please ensure you have the latest driver and the printer firmware installed? Also, please collect the logs (Print and general logs) as shared above and share them with us for further investigations.

Thanks,

Anand Sri.

[creative explorer]

@garyhooper I had to ask my brother-in-law who used to work for HP for about 25 years, and he forwarded this link for Printer drivers. It does appear that it Ventura OS is supported. https://support.hp.com/ee-en/drivers/hp-color-laserjet-pro-mfp-m478-m479-series/model/19203827 — hopefully, that works for you!?

[garyhooper]

I had already installed (and removed and reinstalled) this latest driver from Nov 2024, to no avail.

Scanning in color using Image Capture or the HP app works just fine...only Acrobat fails.  Further, in flatbed scanning mode, Acrobat can display the color image. It's the process which converts the scanned image to a file that fails.