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Daniel38260886af98
Participant
May 5, 2025
Question

Acrobat Pro Opens Files Without Text

  • May 5, 2025
  • 1 reply
  • 744 views

One set of bank statement pdf's open in Acrobat Pro with only their standard headings (e.g. name of institution) but without the data. If I open the same file in Acrobat Reader or Preview, it's fine. I thought I remembered this topic coming up before with no solution but an understanding that the issue is Adobe's, but don't see anything now. Does anyone also have this issue and is there a fix?

I am using Pro, latest version, on my Macbook Pro.

    1 reply

    T
    Community Manager
    Tariq AhmadCommunity Manager
    Community Manager
    May 6, 2025

    Hi @Daniel38260886af98, 

     

    Sorry for the troubled experience, and thanks for reaching out. 

    There was an issue, which had been fixed already, and it was related to fonts. Could you please share the Acrobat version installed on your machine: https://adobe.ly/4k2zOB9

     

    Also, if possible, please share a sample file that exhibits the same behavior, so we can test it at our end. 

     

    Will be waiting for your response


    ~Tariq

    D
    Daniel38260886af98Author
    Participant
    May 6, 2025

    Thanks for your reply, Tariq. When this first occurred I assumed it was something to do with my credit union. Then I saw discussion with others experiencing the same issue. Now, it just may be confined to my credit union. I'll attach an example that works with everything else other than Acrobat Pro. It even works when I use the space bar for a quick look.

    Acrobat Version: 25.001.20432

    Daniel

      ls_rbls
      Community Expert
      ls_rblsCommunity Expert
      Community Expert
      May 15, 2025

      I received an email saying that my post had received a reply and was my issue resolved. I don't quite understand why it came, since the last posting was from me thanking the previous reply for trying. But the issue remains unsolved.


      Hi @Daniel38260886af98 ,

       

      I found some things that I will share later today with some slides.

       

      It may help understanding the underlying issue.

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